Technical Program Manager – Backend Core IT Applications

Job Overview:

We are seeking an experienced Technical Program Manager to manage the end-to-end lifecycle of Core Enterprise Applications supporting key retail business functions, including Finance, Property, Leasing, and Corporate Operations.

This role combines technology delivery, application support, and service management responsibilities , ensuring enterprise applications remain reliable, secure, scalable, and aligned with business needs. The successful candidate will work closely with business stakeholders, technology teams, vendors, and support partners to deliver enhancements, manage day-to-day application operations, resolve production issues, and drive continuous improvements.

Acting as the application owner , you will be responsible for balancing project delivery, operational excellence, system stability, and user satisfaction across a portfolio of business-critical applications.

Job Description and Responsibilities

Program Delivery & Application Enhancement

• Manage the end-to-end delivery of application enhancements, integrations, upgrades, and technology initiatives.
• Partner with business stakeholders to understand requirements and translate them into functional and technical solutions.
• Coordinate project planning, resource allocation, testing, deployment, and release activities.
• Track delivery progress, risks, dependencies, and issues, ensuring timely resolution and escalation when required.
• Manage application roadmaps and prioritize enhancement requests based on business priorities and operational needs.
• Facilitate User Acceptance Testing (UAT), deployment planning, and change management activities.
• Ensure solutions meet business requirements, quality standards, security controls, and operational readiness criteria.

Application Support & Service Management

• Serve as the primary application owner for assigned Finance, Property, and related enterprise systems.
• Oversee day-to-day application support and operational performance to ensure system availability and reliability.
• Manage incidents, service requests, problem management, and change activities in accordance with agreed service levels.
• Coordinate with internal support teams and external vendors to investigate, troubleshoot, and resolve production issues.
• Lead Root Cause Analysis (RCA) activities and drive implementation of corrective and preventive actions.
• Monitor application health, service performance, and operational KPIs, proactively identifying risks and improvement opportunities.
• Ensure support documentation, knowledge articles, operating procedures, and runbooks are maintained and updated.
• Plan and coordinate application maintenance, patching, upgrades, and disaster recovery activities.
• Support month-end, year-end, and other critical business operational cycles where applicable.

Vendor & Stakeholder Management

• Serve as the primary point of contact between business users, IT teams, and vendors.
• Communicate project updates, operational performance, risks, and issues to stakeholders.
• Manage vendor performance and ensure service level commitments are met.
• Build strong partnerships across business and technology teams.

Governance, Risk & Continuous Improvement

• Ensure compliance with security, audit, and technology governance requirements.
• Maintain project and operational documentation an audit-ready standard
• Drive continuous improvement initiatives to enhance application reliability and user experience.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related discipline.
• 8+ years of experience managing enterprise applications as an Application Manager, Platform Owner, Technical Program Manager, or similar role, with responsibility for both application delivery and production support.
• Experience managing both application delivery and production support for enterprise business applications.
• Hands-on experience with ERP(Oracle Fusion), Finance, Property Management, Leasing, Procurement, or Retail business systems.
• Working knowledge of ITIL processes including Incident, Problem, Change, and Service Request Management.
• Comfortable with SQL-based querying (SQL Server, Oracle, or similar) for investigation and analysis.
• Proficiency in system modeling tools(e.g., UML, Visio, etc) preferable
• Experience working with third-party vendors and managed service providers.
• Strong stakeholder management, communication, analytical, and problem-solving skills
• Experience in the retail industry is preferred.