S
Spruce
Technical Program Manager
Skills
Google Cloud PlatformAWS
2 months ago
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Important information
Contract type:
Permanent
Location:
United States
Work mode:
Onsite
Published on:
29 August 2026
What they need
- We are seeking a Technical Program Manager (TPM) to lead delivery of complex, high-stakes identity and credentialing software solutions and programs across government and enterprise environments
- This is a high-autonomy, highly multifaceted role that blends technical delivery, customer ownership, and operational leadership
- In many ways, this role functions as a Technical Success Manager / delivery lead hybrid—serving as the primary point of contact for one or more strategic customers
- The TPM is expected to operate as the connective tissue between engineering teams and external stakeholders, especially CTOs, CIOs, product leaders, and program owners on the customer side
- This role requires someone who can independently understand what the organization is trying to achieve, why it matters, and how to deliver it end-to-end—even when requirements are incomplete or evolving
- Serve as the primary point of contact for assigned customer programs
- Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams)
- Understand customer objectives and uncover the “problem behind the problem”
- Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible
- Operate confidently in public sector and enterprise contracting environments
- Translate customer and policy requirements into executable technical delivery plans
- Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps
- Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.)
- Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns)
- Participate in architecture-level discussions without relying on engineering escalation
- Understand system design tradeoffs and communicate implications clearly to non-technical stakeholders
- Read, interpret, and execute against customer contracts and SOWs
- Identify obligations, constraints, and deliverables within agreements
- Ensure delivery aligns with contractual commitments and scope boundaries
- Support translation of contract requirements into technical execution plans
- Manage multiple concurrent engagements across private and public sector customers
- Prioritize effectively across competing demands and delivery timelines
- Determine when to escalate, when to unblock independently, and when to engage engineering resources
- Protect engineering time by filtering, structuring, and reducing unnecessary meeting load
- Lead recurring customer meetings, technical working sessions, and executive updates
- Run structured governance cadences across internal and external stakeholders
- Deliver clear communication in high-stakes environments
- Maintain strong alignment across engineering, product, and customer leadership teams
- Identify delivery risks early and proactively mitigate across teams
- Manage dependencies across engineering, product, and customer stakeholders
- Ensure alignment on scope, timelines, and technical feasibility
- Surface gaps between customer expectations and delivery reality
- Own delivery of mission-critical identity infrastructure programs
- Work directly with senior government and enterprise stakeholders
- Operate at the intersection of policy, engineering, and real-world systems delivery
- Join a small, high-trust team where autonomy and judgment matter
- Help shape how secure digital identity systems are delivered at scale- Excellent executive communication and relationship-building skills
- Ability to independently interpret contracts, SOWs, or technical requirements
- Strong technical fluency (APIs, cloud infrastructure, system architecture, identity concepts preferred)
- Proven ability to operate in complex, ambiguous, multi-stakeholder environments
- Ability to protect engineering time while maintaining customer satisfaction
- Strong understanding of how software systems are built and delivered
- 3–7+ years in Technical Program Management, implementation delivery, or systems-focused customer success roles
- Experience working with enterprise or government customers
- Familiarity with FedRAMP, NIST frameworks, or federal security standards
- Experience in identity, IAM / ICAM, zero trust, credentialing, or authentication systems
- PMP or other program management certifications
- Consulting, federal contracting, or enterprise transformation background
- Prior engineering or deeply technical systems experience (strong advantage)
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