Technical Program Manager

Responsibilities

• Define and implement standardized processes (such as Agile) across teams to ensure consistency and efficiency in project delivery.
• Work closely with stakeholders across development centers to harmonize processes and establish consistent practices throughout the organization.
• Create and monitor active work, backlog, priorities, and risks for internal teams and external healthcare stakeholders.
• Track organizational metrics and monitor progress against defined goals, ensuring alignment with Organization objectives and timely achievement of the targets.
• Engage with the technical and product teams to prioritize tasks by understanding healthcare-specific requirements, regulatory constraints, and interoperability standards.
• Manage project documentation including compliance artifacts, risk assessments, and audit trails, report on project status, backlog, and resource utilization.
• Resolve and/or escalate issues promptly, especially those impacting patient data security or clinical workflows.
• Implement, measure, and report on various KPIs and maintain dashboards for the stakeholders.
• Adhere to enterprise-wide project management methodology and healthcare compliance standards.

Qualifications Required

• Bachelor's degree or relevant work experience
• Minimum 3 years of experience managing IT/software development projects in healthcare domain.
• Proven track record leading agile teams and delivering healthcare technology solutions (EHR systems, clinical applications) on time and within budget.
• Expertise in project management methodologies (Agile, Waterfall) and healthcare interoperability standards (HL7, FHIR).
• Strong technical background to understand the teams needs and ability to communicate with stakeholders.
• Experience with project management tools (Jira, MS Project) and creating detailed plans, timelines, and resource allocations. Preferred
• PMP or PMI certification.
• Certified Scrum Master (CSM).
• Familiarity Revenue Cycle Management processes.