Technical Program Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a BDR to join our team in Canada (Remote) or in New York (2 times/week in the office).

Responsibilities:

• Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
• Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
• Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
• Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
• Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
• Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
• Meet or exceed expectations in KPI attainment and professional development.

Requirements:

• Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
• Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
• Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
• SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
• Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
• Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
• Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
• (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
• (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.