Technical Program Manager

Description

• The Technology team is looking for a Contract Technical Program Manager (TPM) to drive execution across our Cancellations, Reservations, and Services programs. This is a high-impact, cross-functional role embedded within the engineering organization, supporting some of the most business-critical surfaces on the platform: the systems that manage how hosts and guests navigate bookings, changes, and service delivery.
• You'll work directly with Engineering, Product, Design, and Data Science to ensure features ship on time, dependencies are managed proactively, and the team is moving with clarity and purpose.

Duties

• Own program execution for Cancellations, Reservations, and Services initiatives. Track milestones, surface risks, and drive resolution across Web, iOS, and Android engineering teams
• Partner with Engineering Managers, Tech Leads, and PMs to align roadmaps, sequence work, and ensure cross-team dependencies are visible and unblocked
• Drive the delivery of key workstreams including cancellation policy systems, reservation management flows, host/guest service tooling, and related trust and support infrastructure
• Run regular program cadences (standups, cross-functional syncs, and stakeholder updates) to keep progress visible and escalate issues appropriately
• Identify and mitigate technical and execution risks before they become blockers
• Contribute to bi-annual product release planning by managing Cancellations, Reservations, and Services workstreams through product lifecycle
• Translate complex technical work into clear status communications for engineering directors and senior leadership

Requirements

• 7+ years of Technical Program Management experience, with a track record of driving cross-functional software programs to completion
• Experience working on consumer-facing product surfaces. Reservations, cancellation flows, customer service tooling, or trust and safety systems are a strong plus
• Ability to understand and reason about technical systems, including frontend/backend integrations and multi-platform delivery (Web, iOS, Android)
• Strong stakeholder management skills. Able to lead through influence with no direct authority
• Comfort operating in ambiguity. You know how to make order out of chaos and keep programs moving
• Experience with a high-scale consumer platforms is a plus
• Excellent written and verbal communication. You can synthesize complex tradeoffs and present at the right altitude for any audience

Compensation

• $78.56 – 86.21/hr W—2

Req ID

• 37687971