Technical Program Manager

Position: Technical Program Manager

Domain: Generative AI / Agentic AI / Workflow Automation

Role Overview

We are looking for an experienced Technical Program Manager to coordinate and drive the delivery of Agentic AI and low-code/no-code automation initiatives across Support Operations and Communications teams.

The candidate will work closely with Technical Product Managers, Delivery Leads and business stakeholders to ensure successful execution of AI-driven automation programs.

Primary Technical Skills

• GenAI / Agentic AI Understanding: Good understanding of LLMs, AI agents, prompt engineering and agent orchestration frameworks such as LangChain, Amazon Bedrock Agents and CrewAI.
• Technical Program Management: Experience managing AI/ML, GenAI, automation or enterprise technology programs from planning through deployment.
• Agile Project Management: Strong experience with Agile/Scrum methodologies, sprint planning, backlog tracking, milestone management and delivery reporting.
• Workflow Automation: Understanding of low-code/no-code platforms, API integrations, webhooks and enterprise automation workflows.
• Risk & Dependency Management: Ability to identify technical dependencies, manage project risks and coordinate multiple workstreams.
• Stakeholder Coordination: Experience working with engineering teams, product managers, business operations and leadership.

Nice-to-Have Skills

• Experience with Amazon Bedrock, AWS AI/ML services or similar cloud platforms.
• Familiarity with RAG, NLP and LLM evaluation.
• Experience with Jira, Confluence or similar project management tools.
• Knowledge of ticketing systems, QA automation and support operations.
• PMP, CSM or SAFe certification.

Key Responsibilities

• Manage end-to-end planning and execution of Agentic AI initiatives.
• Coordinate activities across the 8 Technical Product Managers and Delivery Lead.
• Track program milestones, deliverables, risks and dependencies.
• Ensure timely implementation of AI automation solutions.
• Manage program reporting, escalations and communication.
• Support deployment readiness, UAT and production rollout.