Technical Program Manager

Job title: Technical Program Manager

Client Location: Various locations across the USA. Please specify your preferred location when applying.

Remote work offering: Hybrid working, with regular on-site presence and travel to data center facilities as required.

Client Industry: Data Centers / Mission-Critical Infrastructure

Employment type: Permanent or Contract

Project focus

We are looking for an experienced Regional Technical Program Manager to support data center operations and drive improvements across multiple facilities in the United States. This opportunity is suited to candidates with a strong background in data center operations, technical program management, and operational improvement.

You will focus on improving field operations performance by developing training programmes, enhancing operational processes, supporting technical systems, and implementing initiatives to improve productivity, quality, and safety. Working closely with engineering, IT, procurement, and operations teams, you will identify areas for improvement and ensure consistent operational standards across facilities.

The role will involve analyzing operational performance data, developing best practices, leading change management initiatives, supporting training and qualification programmes, and implementing process improvements to enhance service delivery and maintenance performance.

Key skills and Experience required

• 8+ years of experience in data center operations, technical project management, program management, or a related field.
• Strong understanding of data center operations, critical infrastructure, service delivery, and maintenance processes.
• Experience developing and implementing operational improvement initiatives across multiple teams or facilities.
• Proven ability to lead cross-functional programmes and coordinate stakeholders across engineering, procurement, IT, and operations.
• Experience developing and delivering technical training programmes, operational procedures, and personnel qualification processes.
• Ability to analyze operational data, identify performance issues, and develop recommendations to improve productivity, quality, and safety.
• Experience leading change management initiatives and implementing new operational systems, processes, and best practices.
• Familiarity with operational reporting, dashboards, performance metrics, and field operations software applications.
• Knowledge of continuous improvement methodologies, including Lean or Six Sigma principles, is beneficial.
• Experience managing projects, budgets, competing priorities, and external vendor relationships.
• Strong written and verbal communication skills, with the ability to present findings, recommendations, and operational updates to senior stakeholders.
• Ability to develop and deliver presentations, training materials, operational tools, and reporting solutions.
• A bachelor's degree or equivalent relevant industry experience is preferred.
• Knowledge of the data center, internet, telecommunications, or other mission-critical infrastructure industries is beneficial.

Location and employment options

We are supporting data center operations across the United States and welcome applications from experienced Technical Program Managers based nationwide.

The role offers a hybrid working arrangement, with regular on-site attendance and travel to data center facilities as required. Candidates should be comfortable travelling between locations, with travel potentially reaching 50% depending on business requirements.

Please specify your current location, preferred work location, willingness to travel, and relevant data center operations or program management experience when applying.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.