Technical Program Manager

Who you are

• 5-7+ years of experience in program or technical project management, with a strong focus on managing complex web projects in a fast-paced environment
• Expert-level knowledge and proven success implementing and managing Scrum, Kanban, and Waterfall project management processes
• A deep understanding of the web project lifecycle, including both the technical and creative requirements needed to bring digital experiences to life
• Exceptional proficiency with modern project management tools, specifically Jira and ClickUp, with a strong ability to configure workflows, build dashboards, and train users
• Outstanding communication, negotiation, and stakeholder management skills, with the ability to translate complex operational needs into clear, actionable plans
• A data-driven and process-oriented mindset, with a passion for continuous improvement and optimizing team workflows for maximum efficiency and quality

What the job involves

• We are looking for an expert Technical Program Manager to join our dynamic web team. As the operational backbone of the team, you will be a pivotal member of the web strategy team, responsible for structuring, managing, and executing our portfolio of web projects
• You will ensure our web development and content initiatives are delivered efficiently, on time, and to the highest standard. This role requires a master of process, a skilled communicator, and a strategic thinker to build an operational ecosystem that is scalable, transparent, and impactful
• Develop and manage the end-to-end lifecycle for all web projects, from initial intake and scope definition to planning, execution, quality assurance, and final delivery
• Serve as the subject matter expert on project management, implementing and optimizing a hybrid of Scrum, Kanban, and Waterfall methodologies to best fit the needs of various projects and team workflows
• Act as the primary tool administrator for our project management stack, including expert-level configuration and management of Jira and ClickUp
• Collaborate closely with cross-functional partners —including developers, designers, content creators, and marketing stakeholders—and our Senior Web Strategist to align on project goals, creative and technical requirements, and timelines
• Design, implement, and continuously improve our web operational governance model to ensure consistency, efficiency, and quality across all projects
• Manage the web team's roadmap, facilitate prioritization, and oversee resource allocation to ensure strategic goals are met
• Lead agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and backlog grooming sessions
• Utilize data and analytics to report on project velocity, team performance, and operational efficiency, identifying opportunities for process improvements

Benefits

• Employee Stock Purchase Plan
• Medical, dental & vision
• Retirement, wellness and much more!