Technical Program Manager, Data & Analytics

This is a Fully Remote Job

About Our Client:

The organization operates global vehicle rental brands across approximately 9,700 locations worldwide, providing airport general-use vehicle rentals. It addresses the need for accessible, reliable transportation services across diverse regions, maintaining one of the most recognized brands in its industry.

About the Opportunity:

The TECHNICAL PROGRAM MANAGER, DATA & ANALYTICS is responsible for providing technical leadership in the support, maintenance, and operation of data analytics and managed file transfer platforms. This role ensures smooth production support and incident management, coordinating across teams and vendors to minimize service disruptions and optimize platform performance.

Responsibilities:

• Provide technical support for data platforms, BI platforms, analytics, and MFT applications
• Manage incident resolution to minimize service disruptions
• Conduct problem management including post-incident review and follow-up
• Expedite change management requests to maintain service availability
• Coordinate multiple concurrent workstreams and production support handoffs
• Lead large-scale migration planning, execution, and documentation
• Oversee troubleshooting, bug fixing, patching, and minor enhancements
• Develop and implement monitoring and alerting systems
• Manage multiple outsourced service providers to meet production support goals
• Control vendor costs, risks, and service delivery quality
• Schedule and monitor team shifts for adequate coverage
• Collaborate with engineering, application development, and other technology teams
• Report on critical outages and communicate with leadership
• Produce and review technical documentation and run-books
• Provide management with regular status and service metric reports
• Analyze and optimize production support efforts, costs, and productivity
• Support audit processes related to user and access management
• Ensure adherence to organizational standards in processes and procedures
• Proactively identify project risks and initiate interventions
• Promote a culture of best practice sharing and continuous improvement
• Develop cost-saving process improvements for production support

Requirements:

• Minimum 10 years leading teams in data engineering, application development, or production support
• At least 5 years as a production support specialist
• Experience with Agile methodology preferred (4 years)
• PMP or Scrum Master certification preferred; experience with Jira, enterprise change management, and AI productivity tools is a plus
• Minimum 5 years working with Data/BI/Analytic platforms such as Databricks, Kafka, MFT (Managed File Transfer), Sterling, Tableau, or Cognos
• Advanced knowledge of data engineering, data warehousing, business intelligence, and AWS preferred
• Bachelor's degree in Engineering, Computer Science, or related field preferred
• Ability to manage remote, distributed teams with 24/7 coverage
• Excellent verbal and written communication skills
• Strong problem-solving, project management, attention to detail, and organizational skills
• Ability to manage ambiguity and competing objectives in a fast-paced environment
• Flexible scheduling including nights, weekends, and holidays

Pay Range and Compensation Package:

• Starting salary is $135,000 with annual bonus and profit-sharing eligibility. Actual salary will be determined based on experience.

Benefits & Perks:

• Paid Time Off
• Medical, Dental, and Vision insurance options
• Retirement programs including 401(k) employer matching
• Paid Parental Leave and Adoption Assistance
• Employee Assistance Program for employees and family
• Educational Reimbursement and Discounts
• Voluntary Insurance Programs including Pet, Legal/Identity Theft, and Critical Illness
• Perks and Discounts such as Theme Park Tickets and Gym Discounts

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.