Technical Program Manager – Docking Solutions (Taipei)

Job Requirements At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Lead end-to-end Dock program execution across hardware, firmware, software, validation, and ODM teams, ensuring delivery of product milestones, quality targets, and launch commitments.
• Drive cross-functional alignment between product management, engineering, validation, supply chain, and partner teams to define scope, priorities, dependencies, and program objectives.
• Own program planning and tracking, including schedules, risks, resource allocation, issue management, and executive status reporting to ensure on-time delivery.
• Coordinate technical decision making and issue resolution, facilitating structured triage reviews, root cause analysis, and escalation management for critical Dock product challenges.
• Manage external partner and vendor engagements, ensuring effective collaboration with ODMs, chipset suppliers, and ecosystem partners to meet product, quality, and compliance requirements.
• Drive continuous improvement and innovation initiatives, including adoption of AI-enabled engineering practices, automation, data-driven program insights, and productivity improvements across Dock development and validation activities.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Qualifications Work Experience

• Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, Computer Science, Artificial Intelligence, Data Science, or a related field.
• 8+ years leading engineering programs (hardware, firmware, software) in matrixed environments.
• Demonstrated experience coordinating and directing matrixed teams and resources.
• Strong understanding of desktop and notebook PC architecture.
• Experience with embedded systems, BIOS, Embedded Controller, UEFI, and low-level hardware interactions.
• Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Proven track record of delivering high-quality firmware, software, or AI-enabled solutions in a fast-paced, dynamic environment.
• Experience with security aspects of firmware, such as secure boot and firmware update mechanisms.
• Familiarity with Agile development methodologies.
• Previous experience working with ODMs and third-party vendors.