Technical Program Manager, International (Fixed term contract)

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

As a Technical Program Manager you will work as part of the management team of Lyra to manage large cross-functional development projects of significant strategic importance. This role will involve a large amount of collaboration with teams in the US, South Africa and our other operations worldwide.

It is an opportunity to help improve our systems and business processes as we help over 10 million people worldwide manage and improve their mental health and wellbeing.

This is a fixed term contract until December 2027.

You will be required to work Monday - Friday, 37.5 hours per week.

Location:

This is a hybrid position to be based in the UK or Ireland, with a requirement to attend the London office once a week. Some international travel to the US may be required.

Responsibilities

• Lead and manage end-to-end technical programs involving multiple key stakeholder groups across Lyra’s international teams, driving the execution of the programs to time and budget.
• Liaise with stakeholders to define the scope of projects, set deliverables, timelines and hold all teams accountable in a defined and measurable way.
• Communicate program progress clearly and regularly to all relevant stakeholders.
• Continuously assess the progress of programs, intervene to mitigate any delays or blockers, and flexibly respond to unforeseen issues to deliver the best results for the business.
• Support the leadership of technical teams within Lyra International Tech, where relevant, to provide project management frameworks, post release assessments, and advice.
• Support the Director of International Technology on the strategic management of roadmap goals across the department, including the development of department wide KPIs for key projects.

Qualifications

• 5+ years of experience in program management or technical project management exceptional organisational skills.
• Proven track record of managing complex technical programs, including cross-functional coordination, stakeholder management, and delivery on time and on budget
• Strong experience working with engineering teams and understanding technical concepts, architecture, and development processes.
• Experience managing global or distributed teams, with an understanding of cross-cultural dynamics and remote work challenges across multiple timezones

Preferred Qualifications

• Strong proven understanding of software development and Agile development methodologies.
• Experience using program management and development tools, including Asana, Jira, and Confluence
• Exceptional communication skills, with the ability to engage and advocate with technical, non-technical and leadership teams.
• Familiarity with Salesforce, MS Dynamics, Azure Data Factory, and Netsuite is a plus.
• Knowledge of DevOps practices is a plus
• Experience in an international company is a plus
• Experience in a healthcare company is a plus

Benefits

• 28 days holidays plus bank holidays per year

• Private medical insurance

• Discretionary bonus scheme

• Group life assurance

• Life Insurance – 10x annual salary paid out upon death in service.

• Critical health insurance: 2x Annual salary lump sum paid out, in accordance to illness.

• Access to 24/7 Employee Assistance Programme

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.