Technical Project Coordinator

Job Overview:

The Technical Project Coordinator will be responsible for managing technical projects, including customer onboarding, phishing campaigns, email signature implementations, Sharepoint migrations, and internet installations.

This role reports to the Chief of Staff.

Technical Project Coordinator will interact daily with the Cortavo support teams to:

• Drive project activities by working with our Service Desk, Field Services, and Engineering departments.
• Coordinate/ensure all tasks are completed within expected timeframes.
• Ensure that procurement is happening as expected.
• Field engineer scheduling for onsite activities (site surveys, hardware installations).
• Validate orders for the internet and other services that may need to be provisioned.

The Technical Project Coordinator will interact with their assigned Cortavo customers to ensure:

• Project definition, project planning, date setting, and milestone tracking.
• Coordinate interactions with Cortavo resources to accomplish project requirements.
• Continual understanding of project milestones and timelines by frequent verbal and written communication.

Responsibilities:

• Anticipate customer needs and proactively address them throughout the project management process, ultimately positioning accounts for continued success.
• Ensure timely and successful project management to help customers realize the business value of our partnership and offerings.
• Maintain customer satisfaction by engaging other teams and removing roadblocks.
• Develop customer-facing documentation to visually describe project management milestones and timelines.
• Generate a high level of communication with meeting recaps.
• Provide recommendations for process and/or communication improvement related to technical projects to reduce delivery time and improve customer satisfaction.
• Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, IT Glue, Datto, Salesforce, etc).

Required Skills & Qualifications

• Bachelors degree, Business Administration or related field
• Minimum 3 years project management experience
• Experience with technical project management (HaaS, Saas, IT Services)
• Experience in a customer service/success environment/implementation/project management environment
• Experience with project management tools
• Experience with ticketing systems (Autotask, Halo, Jira)
• Proficiency in Microsoft Office Suite & Microsoft Teams
• Proficiency in Google Suite, particularly Gmail and Google Docs
• Strong written and verbal communication skills; empathetic customer service approach
• Excellent organizational, time management, and multitasking capabilities
• Empathy for customers when delays or issues occur
• A true note-taker; drive for accomplishing tasks on-time or ahead of time

Preferred Qualifications

• Certified Associate in Project Management (CAPM)
• 1 year of MSP experience
• Technical and/or complex project management experience (>50 steps to onboard)
• Managed Service Provider experience
• Familiarity with IT hardware, software, and managed services technologies
• Familiarity with tools and technologies that small businesses commonly use is also valuable

Estimated Usage of Time

• 80% - Technical Project Management
• 20% - Documentation

Work Environment

• Competitive salary as well as employer contributed health benefits
• Paid Time Off
• Hybrid work schedule
• Access to Company cell phone plan
• A seat on an energetic team that collaborates and pushes each other to be better
• A fast-paced but cooperative environment with endless potential for growth
• Celebrations events for team and Company successes throughout the year