B
Buzzworks Business Services
Technical Project Manager
Skills
Google Cloud PlatformDatadogGrafanaAWSJiraServiceNowChange Management
2 months ago
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Important information
Contract type:
Permanent
Location:
Coimbatore, Tamil Nadu, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
- 5+ years of experience in Technical Project Management or IT Service Delivery.
- Strong experience managing Cloud Operations or Managed Services environments.
- Hands-on exposure to AWS and/or Google Cloud Platform (GCP).
- Proven experience handling P1/P2 Incident Management in large-scale production environments.
- Strong knowledge of SLA, KPI, SLO, SLI, MTTR, and MTTD concepts.
- Experience in Root Cause Analysis (RCA), Problem Management, and Change Management.
- Good understanding of Site Reliability Engineering (SRE) principles and operational best practices.
- Experience managing 24x7 production support and critical business applications.
- Hands-on experience with monitoring and observability tools such as CloudWatch, Datadog, Grafana, and PagerDuty.
- Experience working with ITSM and project management tools such as Jira, ServiceNow, or Freshservice.
- Strong customer-facing communication, stakeholder management, and leadership skills.
- Ability to coordinate cross-functional technical teams and manage multiple priorities effectively.
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