Technical Project Manager

Roles and Responsibilities :

• Own the CIO Dashboard end to end: define metrics and incident parameters (e.g. outages, degradations, downtime hours), manage the underlying data and trackers in SharePoint, and ensure accurate, timely executive reporting

Own the Root Cause Analysis (RCA) process: coordinate RCAs across teams, track actions to closure, and maintain the supporting process documentation and training

Manage Azure Devops and all maintain project overview from a reporting perspective, providing consolidated status, metrics and trend analysis for stakeholders

Manage Agile based IT sprints, including daily standups, sprint planning and retrospectives, and own all sprint reporting (velocity, quality and progress)

Ensure the delivery of changes/user stories with predictable velocity and quality

Manage communications with internal and external stakeholders

Measure results of changes implemented to confirm business value

Ownership of operational calls within ownership areas, i.e. project management status update calls, change management, incident management

Mentor and support other personnnel in Lionbridge

Job Requirements :

Strong data analytics and reporting skills, with the ability to collect, analyze and visualize data (e.g. Excel, SharePoint, Power BI or similar) and turn it into clear executive-level insight

Excellent judgement and decision-making skills, with the ability to prioritize, weigh trade-offs and make sound decisions independently

Experience with incident management and Root Cause Analysis (RCA) processes

Excellent project management and communication skills, including Executive level reporting

Self-starter with experience leading small teams and motivating others to perform

ITIL 4 certifications \best practice approach

PMP / Agile project management / ScrumMaster certification is a plus