Technical Project Manager

Onsharp is a Fargo-based custom software development company with over 25 years of experience building innovative portal solutions that drive meaningful business results. We value collaboration, long-term relationships, and helping businesses achieve greater success.

JOB SUMMARY

The Technical Project Manager serves as a client engagement resource as well as a solution resource on implementations.  This role will perform a full range of project management duties and participate in implementation tasks, including business requirements gathering and assisting with solution design.  This person will be responsible for the successful delivery and project excellence, ensuring the client’s expectations are met and high customer satisfaction is achieved.  In addition, this role will be responsible for delivering against the Onsharp standards set for best practices and ensuring that the defined scope is adhered to with appropriate change management controls.

ESSENTIAL FUNCTIONS

• Project Planning and Execution
  • Develop detailed, solution-based project plans, including schedules, tasks, deadlines, and milestones
  • Manage concurrent small to large-scale implementations and upgrades
  • Contribute to, utilize, and promote Onsharp’s Project Implementation Methodology
  • Perform project acceptance and closeout procedures to transition projects to the Support team
• Scope, Budget and Risk Management
  • Reconcile proposed scope against the requirements and re-estimate budget after the analysis phase
  • Review invoice drafts and time entries to keep project budgets accurate
  • Manage risk and problem resolution, e.g. scope creep, changed requirements, missed deadlines, and quality issues
  • Apply change management controls to keep delivery within the defined scope
• Client Engagement and Communication
  • Serve as the primary client-facing contact, ensuring expectations are met and exceeded
  • Participate in initial business process meetings to understand project scope
  • Lead client project kick-off meetings and other project meetings
  • Deliver accurate, timely project status and budget reporting to clients
  • Gauge client satisfaction through pulse surveys at key milestones
• Cross-Team Coordination and Resource Management
  • Coordinate communication and scheduling between implementation teams, staff, and clients
  • Motivate and guide implementation teams to deliver high customer satisfaction and consistent quality
• Project Reporting and Documentation
  • Develop and maintain project documentation, e.g. kick-off presentations, agendas, status reports, charters, and go-live plans
  • Review and contribute to implementation documentation, including FRDs, Gap Analysis, FDDs, Training Documents, and Data Conversion Plans
  • Provide recurring project status and budget reporting to management
  • Support Business Development on RFPs with sample project plans and documentation

KNOWLEDGE, SKILLS & ABILITIES

• Works effectively under minimal supervision, is well-organized and self-directed
• Strong time-management skills and the ability to multi-task while maintaining quality customer service
• Maintains high utilization while achieving high customer satisfaction
• Appropriately escalates issues to team members, Onsharp management, or technical support
• Effective client-facing interpersonal skills; comfortable acting as a liaison between multiple technology groups
• Shares knowledge with team members and encourages collaboration among peers
• Tailors communication appropriately within the team, the company, and clients
• Exceptional analytical and problem-solving skills
• Works well under stress, pressure, and deadlines
• Excellent verbal and written communication skills
• Thrives on working with clients and providing exceptional service

QUALIFICATIONS

• Bachelor’s degree in Business, Computer Science, or a related field
• 5+ years of combined experience in IT management and project management
• PMP certification preferred
• Working knowledge of common project management activities, such as project initiation, project planning, and project status reporting

CORE VALUES

• Embrace Change: The world is changing faster than ever, and it fuels us. We don’t complain about change; we use it as motivation to become stronger and make our work more impactful.
• Walk Through the Fire: We stand together to support each other through the toughest challenges. When the going gets tough, we jump in without hesitation. We endure the heat until the job is done.
• Commit to Excellence: We hold ourselves to a high standard. We use setbacks as stepping stones, steadily improving our craft until we reach our highest potential.
• Push the Envelope: We're constantly looking for a better, smarter, or faster way. We understand that risk is inherent in the pursuit of progress and aren't afraid to tackle it head-on.

WORKING ENVIRONMENT

Work is primarily performed in a professional office environment with regular interaction across departments and with individuals of varying roles, backgrounds, and communication styles.

Onsharp, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, veteran status, or other protected characteristics.