Technical Project Manager

Role & responsibilities

Role Overview

We are seeking a Senior Technical Project Manager with 10 to 12+ years of experience to lead critical enterprise digital transformation projects for our North American client portfolio.

This role demands a mature, seasoned delivery leader with a proven track record of directly owning US client relationships, navigating complex corporate matrix environments, and steering cross-functional engineering teams. You will serve as the trusted technical advisor to client stakeholders and C-suite leaders, balancing technical rigor with strategic project delivery during US CST business hours.

Key Responsibilities

1. US Client Engagement & Account Delivery

• Primary Client Ownership: Act as the strategic single point of contact (SPOC) for US clients, building strong executive rapport and maintaining seamless communication across CST business hours.
• Expectation & Scope Management: Manage project scope, change requests, and client expectations proactively, resolving trade-offs between business priorities, time, and budget.
• Escalation & Crisis Leadership: Exercise sound judgment and composure in high-stakes situations, handling project risks, timeline shifts, and critical technical blockages with maturity.

2. Technical Project Governance & Agile Leadership

• End-to-End Execution: Drive the full Software Development Life Cycle (SDLC) for enterprise cloud, e-commerce, or integration projects using Agile (Scrum/Kanban) or Hybrid models.
• Technical Steering: Partner with Solution Architects, Tech Leads, and QA teams to translate complex business requirements into robust technical architectures, user stories, and delivery milestones.
• Sprint Operations: Oversee sprint planning, backlog refinement, sprint reviews, and retrospectives in Jira/Confluence, keeping delivery burn-down predictable and high quality.

3. Resource, Financial & Team Management

• Cross-Functional Team Management: Lead, mentor, and align distributed engineering teams (Developers, Architects, QA, DevOps) across global time zones to meet delivery targets.
• Project Budgeting & Metrics: Monitor project margins, resource utilization, velocity, defect density, and baseline variance to ensure profitable and timely completion.

Required Qualifications & Skills

• Overall Experience: 10 to 12+ years in IT project delivery, software engineering, or technical consulting.
• US Client Experience: Mandatory 5+ years of direct experience managing, presenting to, and negotiating with US-based enterprise clients and stakeholders.
• Leadership Maturity: Proven ability to command trust in client meetings, mediate conflicting priorities, and lead offshore/nearshore/onshore delivery teams.
• Domain Focus: Strong exposure to modern tech stackssuch as Enterprise Cloud Platforms (AWS, Azure, GCP), Digital Commerce (Salesforce Commerce Cloud, Adobe/Magento, HCL), Enterprise Middleware/Integration, or AI Data platforms.
• Agile Expertise: Advanced mastery of Agile frameworks (Scrum/SAFe) and deep hands-on expertise with Jira, Confluence, and enterprise project tracking systems.
• Certifications (Preferred): PMP (PMI), PMI-ACP, CSM (Certified ScrumMaster), or SAFe Agilist.
• Communication: Exceptional verbal and written English communication skills tailored for US executive audiences.
• Availability: Must be fully comfortable working during US CST hours on a full-time, remote basis.