Technical Project Manager (CRM, Telephony)

Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch

Gather and align requirements between business, IT teams, and vendors

Manage external suppliers: timelines, commitments, SLAs, risks, and escalations

Coordinate the work of CRM, infrastructure, and other internal teams

Participate in the evaluation of technical solutions and integrations

Organize testing and acceptance of the solution

Verify the correctness of key scenarios and CRM integration

Organize documentation and knowledge transfer from the vendor

Desired Candidate Profile

Experience leading technical/integration projects

Experience working independently with IT vendors and contractors

Solid understanding of telephony and call/contact center processes

Understanding of SIP/VoIP sufficient to communicate with technical specialists

Experience with integrations: CRM, REST API, Webhooks, external services

Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting

Ability to manage timelines, risks, dependencies, and ensure commitments are met

English for working with international vendors