Technical Project Manager (EMEA)

• We are looking for a Technical Project Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network-level voice security deployments
• This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision
• You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life
• Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment
• Define and maintain realistic project plans (20–25 weeks), milestones, dependencies, and risk registers
• Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned
• Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs)
• Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics
• Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns
• Validate data elements required for billing, fraud detection, and Protect workflows
• Identify technical blockers early, escalate appropriately, and drive resolution across teams
• Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear
• Manage cross-functional communication with Engineering, CS, Product, and leadership
• Present clear, concise updates to both technical and non-technical audiences internally and externally
• Build strong partnerships through persistence, clarity, and a bias toward action
• Improve delivery practices, templates, and tooling for repeatability across future carrier integrations
• Identify gaps in process, communication, or documentation and proactively address them
• Reports to: Senior Director Carrier Sales, Europe

Benefits

• Stock Options
• 100% Covered Medical, Dental and Vision
• 401K Program
• Vacation Package
• Paid Parental Leave
• Commuter Benefits
• Employer Covered Long-term Disability and Life Insurance
• Employee Learning and Development Budget
• Charitable Matching- Strong command of implementation tracking (status docs, dependencies, RAID logs)
• 5+ years in technical management or complex technical project delivery (SaaS preferred)
• Familiarity with software development lifecycle basics, Jira for ticket management, and project management methodologies is required
• Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment
• Background in telecom, carriers, SIP/telephony, or adjacent industries
• Experience leading integrations involving APIs, AWS, and complex technical data flows
• Own and hold yourself accountable for success – You take responsibility for your results, celebrate wins, and learn from setbacks without excuses
• Serve our customers – You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value
• Do rather than observe – You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles
• Lead by showing up – You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward
• Improve yourself and our business – You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better
• The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you- Start Date: Immediately