Technical Project Manager – ERP Implementations

About the Role:

Silent Infotech is looking for an experienced Technical Project Manager to lead end-to-end ERP implementation, delivery, transformation, upgrade, migration, integration, and go-live programs for international customers. The role requires strong ownership of scope, schedule, budget, quality, risks, stakeholder communication, and cross-functional coordination across functional consultants, developers, QA, DevOps, support teams, and customer stakeholders. Hands-on experience delivering ERP projects is mandatory. Experience with Odoo ERP is an added advantage.

Key Responsibilities:

• Own end-to-end delivery of ERP implementation projects from discovery and planning through configuration, development, integration, data migration, UAT, go-live, hypercare, and handover.
• Manage ERP transformation programs involving process redesign, legacy-system replacement, phased rollouts, upgrades, migrations, and multi-module implementations.
• Translate customer business requirements into structured project scope, milestones, work breakdown structures, delivery plans, and measurable acceptance criteria.
• Coordinate functional consultants, technical teams, developers, QA, DevOps, integration teams, and customer stakeholders to ensure aligned and timely delivery.
• Manage project scope, timelines, resource allocation, budgets/effort, dependencies, change requests, risks, issues, and escalations.
• Lead customer meetings including project kick-offs, requirement reviews, steering/status meetings, UAT reviews, go-live readiness, and post-go-live support reviews.
• Ensure strong governance through project plans, RAID logs, action trackers, status reports, meeting minutes, documentation, and delivery dashboards.
• Drive fit-gap analysis and ensure clear decisions between standard ERP functionality, configuration, customization, integration, and process change.
• Manage third-party integrations, APIs, middleware dependencies, data migration activities, and coordination with external vendors where applicable.
• Plan and govern SIT/UAT cycles, defect resolution, cutover planning, go-live checklists, rollback/contingency planning, and production readiness.
• Provide live customer interaction and leadership during critical go-live, hypercare, production support, and escalation situations.
• Identify delivery risks early, establish mitigation plans, remove blockers, and escalate decisions to the appropriate stakeholders.
• Ensure projects meet agreed quality standards, contractual commitments, customer expectations, and internal delivery processes.
• Support presales and solution teams when required with project estimation, implementation approach, delivery timelines, resource planning, and proposal/RFP inputs.
• Mentor project coordinators and team members and contribute to continuous improvement of ERP delivery practices.

Experience Requirements:

• Minimum 7+ years of overall professional experience in IT/ERP project delivery, with demonstrable responsibility for ERP implementation projects.

Required Skills & Qualifications:

• Strong ERP project/program management experience across proprietary and/or open-source ERP platforms.
• Experience with ERP platforms such as SAP, Microsoft Dynamics, NetSuite, Oracle ERP, Odoo, ERPNext, or comparable enterprise systems.
• Ability to understand both functional business processes and technical delivery dependencies including integrations, APIs, data migration, environments, and deployments.
• Strong stakeholder management, customer communication, negotiation, conflict resolution, and escalation-handling skills.
• Ability to manage multiple workstreams, priorities, dependencies, and teams while maintaining delivery visibility and accountability.
• Strong documentation and reporting skills, including project plans, RAID logs, status reports, effort tracking, action registers, and executive updates.
• Hands-on experience with project management and collaboration tools such as Jira, Azure DevOps, ClickUp, Odoo Project, MS Project, or equivalent is a plus
• Excellent written and spoken English communication skills.
• Bachelor’s degree in Engineering, Computer Science, IT, Business, Management, or equivalent practical experience.

Nice to Have:

• Valid US Business(B1/B2) visa.
• Prior onsite travel history for customer meetings, discovery, implementation, training, or go-live activities.
• Experience interacting directly with US, European, Middle East, or other international customers.
• PMP, PRINCE2, Scrum Master, SAFe, ITIL, or ERP-vendor certifications.
• Experience in manufacturing, distribution, retail, services, accounting, CRM, supply chain, or other ERP-intensive business domains.
• Willingness to travel onsite internationally based on project requirements.

KPIs Not Limited to:

• On-time and within-scope ERP project delivery.
• Budget/effort variance and resource utilization.
• Milestone achievement and schedule adherence.
• Risk, issue, dependency, and change-request closure effectiveness.
• UAT readiness, defect closure, and go-live success.
• Customer satisfaction and stakeholder communication quality.
• Post-go-live stabilization and reduction of critical escalations.
• Project documentation, governance, and reporting quality.
• Must have independently managed or played a lead delivery role in multiple end-to-end ERP implementations, including at least one production go-live.
• Must have experience working directly with customers and managing cross-functional functional and technical delivery teams.
• Strong experience in ERP implementation, business process transformation, migration, integration, UAT, go-live, and post-go-live support.
• Experience with international customers and distributed teams is strongly preferred.

Pay: ₹742,762.43 - ₹1,498,623.55 per year

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Gandhinagar, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• ERP systems: 7 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person