Technical Project Manager - VoIP / Telecom - SM

Technical Project Manager - VoIP / Telecom
Location: Ahmedabad

Job Summary
We are looking for an experienced Technical Project Manager with a strong, hands-on technical background in VoIP/Telecom to lead end-to-end project planning, execution, and delivery.

This is not a generic or purely coordinative Project Management role. The ideal candidate should have previously worked hands-on in VoIP/Telecom development and now have proven experience leading technical teams and delivering VoIP/Telecom projects.

The role involves both in-house project management and direct client handling , including requirement gathering, technical discussions, project planning, client communication, project updates, risk management, and successful project delivery.

The candidate will work closely with Development, QA, DevOps, Support, and Infrastructure teams , ensuring projects are delivered on time, within scope and budget, and according to quality standards.

Key Responsibilities

• Manage end-to-end VoIP/Telecom projects from project initiation through development, deployment, UAT, production rollout, and post-implementation support.
• Gather and analyse business and technical requirements directly from clients.
• Participate in technical discussions with clients and internal technical teams.
• Translate client requirements into actionable project plans, deliverables, milestones, and timelines.
• Prepare project schedules, resource plans, effort estimates, and delivery roadmaps.
• Lead and coordinate cross-functional teams including Development, QA, DevOps, Support, and Infrastructure.
• Provide team leadership, task coordination, prioritisation, and delivery guidance.
• Conduct project kickoffs, regular status meetings, client review meetings, and internal project discussions.
• Track project progress against milestones and ensure timely delivery.
• Identify project risks, dependencies, issues, and bottlenecks and implement appropriate mitigation plans.
• Manage scope changes, priorities, resources, and project documentation.
• Coordinate UAT, deployment, production rollout, and customer acceptance.
• Maintain project reports, dashboards, documentation, action items, and status updates.
• Monitor project timelines, budgets, resource utilisation, and overall delivery performance.
• Provide regular project updates to clients, stakeholders, and management.
• Ensure projects follow organisational quality standards and Agile/Scrum methodologies.
• Support pre-sales activities through technical discussions, effort estimation, feasibility analysis, and project planning.
• Use modern AI-assisted and project-management tools for requirement analysis, documentation, estimation, reporting, and delivery efficiency.
• Take ownership of project delivery and proactively resolve issues without requiring constant supervision.

Required Technical Skills

The candidate must have practical, hands-on VoIP/Telecom technical experience , preferably with development/build-level exposure to:

• FreeSWITCH
• Asterisk
• Kamailio
• OpenSIPS
• SIP
• RTP
• WebRTC
• SBC (Session Border Controller)
• IP Telephony
• Linux
• TCP/IP
• NAT
• Firewalls
• VoIP/Telecom architecture

Candidates with only conceptual knowledge of VoIP or generic IT Project Management experience without practical VoIP/Telecom exposure will not be suitable.

Additional Technical Skills

• Good understanding of Agile and Scrum methodologies.
• Comfortable working with Linux servers.
• Understanding of networking concepts including TCP/IP, NAT, and firewalls.
• Experience with REST API integrations is an advantage.
• Exposure to AWS, Azure, or GCP is preferred.
• Comfortable using AI-assisted tools and modern project-management tools.

Project Management Responsibilities Skills

• End-to-end project planning and execution
• Project scheduling and milestone management
• Resource planning and allocation
• Technical team leadership
• Risk and issue management
• Scope and change management
• Stakeholder management
• Client relationship management
• International client communication
• Budget and resource tracking
• Vendor coordination
• UAT and deployment coordination
• Project documentation and reporting
• Team coordination and leadership
• Delivery and deadline management

Client Handling

The candidate will be responsible for direct client interaction as well as internal project management.

Responsibilities include:

• Requirement gathering and clarification
• Technical discussions with clients
• Understanding business requirements and project objectives
• Providing project updates and delivery status
• Managing expectations and project timelines
• Handling queries, issues, and escalations
• Conducting client review meetings
• Coordinating UAT and customer acceptance
• Maintaining strong professional relationships with clients

Experience working with US, UK, Europe, or Middle East clients is preferred but not mandatory . Strong communication and client-handling skills are essential.

Team Leadership

This is not an individual-contributor-only position .

The candidate will be responsible for leading and coordinating cross-functional teams and will work closely with:

• Development
• QA
• DevOps
• Support
• Infrastructure

The candidate should be capable of allocating resources, coordinating tasks, tracking team deliverables, resolving dependencies, and ensuring that teams remain aligned with project objectives.

Required Qualifications

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related field.
• PMP, PRINCE2, or CSM certification is preferred.
• 6-7 years of overall IT experience.
• Minimum 3 years of experience in Project Management.
• Prior hands-on development/technical experience in VoIP/Telecom.
• Proven experience managing VoIP/Telecom software projects.
• Experience leading and coordinating technical teams.
• Strong client-facing and stakeholder-management experience.

Location Work Arrangement

Location: Ahmedabad

• Relocation candidates can be considered.
• Candidates must be willing to relocate/work from Ahmedabad depending on project and client engagement requirements.
• Working Days: Monday to Friday (5 days a week)
• Shift Timings: May vary depending on project and client requirements and will be discussed with shortlisted candidates.

Budget flexibility may be considered based on:

• Relevant VoIP/Telecom expertise
• Hands-on technical experience
• Project Management experience
• Technical capabilities
• Client-handling experience
• Overall suitability for the role

Interview Selection Process

The selection process will generally include:

• Initial HR Screening
• Technical Interview
• Project Management / Management Discussion
• Final HR Salary Discussion

VoIP/Telecom Technical Expertise + Project Management + Team Leadership + Client Handling + End-to-End Project Delivery

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.