Technical Project Operations Analyst , Merchant Operations- ShopeePay

• Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
• Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
• Initiation by identifying essential features and requirements for better merchant experience.
• Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
• Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service, Compliance to ensure best merchant satisfaction.
• Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
• Collaborate with Risk Management and Compliance to maintain and enhance KYM guideline to mitigate risks.
• Conduct merchant periodic risk assessments to ensure regulatory compliance.

Requirements

• Bachelor’s or Master’s degree in Engineering, Business, or any related field
• 1 - 3 years of working experience in related fields
• Fluent in Thai and English
• Proficient in working with numbers and data organization, especially with MS Excel or Google sheet
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
• Strong logical thinking and problem-solving skills with initiatives
• Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player
• Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)