Technical Project Operations Analyst , Payment - ShopeePay

• Own and manage end-to-end operational processes for payment services, ensuring smooth execution, service stability, and timely issue resolution.
• Monitor system-wide abnormalities across multiple modules and platforms; coordinate closely with tech teams, vendors, and external partners to investigate, escalate, and resolve issues effectively.
• Proactively identify operational gaps, inefficiencies, and risks; drive improvement initiatives with a strong sense of ownership and an entrepreneurial mindset.
• Apply analytical techniques to identify bottlenecks, root causes, and operational risks; transform complex data into actionable insights to support operational and strategic decision-making.
• Design, build, and maintain automation tools, dashboards, and operational reports to improve monitoring efficiency and reduce manual workload.
• Maintain and continuously improve SOPs, process documentation, and escalation workflows; align cross-functional teams on procedures, SLAs, and handoff processes.
• Lead continuous improvement initiatives to scale operational capabilities and support business growth.

Requirements

• Bachelor’s or Master’s degree in Engineering, BBA, or any related field
• Ability to work effectively in fast-paced, complex environments with strong analytical and problem-solving skills
• Detail-oriented, well-organized, and able to work collaboratively with cross-functional teams
• Customer-oriented mindset with good communication and interpersonal skills; good command of English
• Flexible to support operational issues outside standard working hours when required.
• Proficient in data handling and analysis, with experience or a strong interest in process improvement and automation; SQL and coding or scripting experience (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Strong interest in FinTech, payment systems, or financial operations