Technical Project Support (Freelance)

About the role

Technical Project Support (Freelance Part Time) supporting management and consultants in business meetings, discovery calls, product demos with prospective customers, customers and external stakeholders, both face-to-face and online. The role also involves all related activities during pre-sales and implementation.

Key responsibilities

• Accompany and support Management/Consultants in business meetings, discovery calls, and product demos with prospects/customers/external stakeholders, both on-site and online
• Gather and document business requirements (BRD)
• Create business process maps, swimlane, As-Is and To-Be Process flowcharts/BPMN using process mapping tools
• Conduct workflow analysis and map customer needs to product features (fit-gap analysis)
• Configure systems according to requirements: organizational structure, roles & permissions, approval workflows, and notifications
• Develop test scenarios/test cases, perform functional testing, prepare and support User Acceptance Testing (UAT) until sign-off
• Support and oversee migration, cut-over, go-live and hyper care processes; document issues/bugs for escalation
• Create user documentation and provide training to customers/users
• Collect, cleanse, process, validate, analyze data and documents and present in reports/dashboards
• Maintain professional communication with prospects/customers/external parties; protect confidentiality of the customers and third party's data

About you

• Minimum Diploma (D3) or Bachelor's degree (S1), preferably with IT background
• Experience in pre-sales and implementation of business applications/software
• Highly proficient in Ms Excel and Process Mapping/Project Management tools
• Knowledge of Power BI and SQL preferred
• Willing to travel to client locations for on-site assignments
• Highly disciplined, responsible, and punctual in executing agreed assignments
• Professional demeanor and business attire in client interactions
• Confident with strong communication and presentation skills
• Good English communication skill is a plus
• Willing to sign Non-Disclosure Agreement (NDA) and maintain strict confidentiality of company, client and external data

About us

The company operates in the consulting and business software services.