Technical QA Manager

Experience: 13+ Years

Location: Bangalore

Notice Period: Immediate Joiner

Job Summary

We are looking for a hands-on, strategic, and deeply technical Technical QA Manager with 13+ years of experience to lead, scale, and technically guide the Quality Engineering organization.

The role involves overseeing testing operations across Cloud Platform QA, Mobile QA (iOS/Android), and Product Support QA. The candidate will provide technical leadership across microservices architectures, AWS/GCP cloud platforms, and modern automation frameworks across Cloud, Mobile, and Web.

Key Responsibilities

• Guide and mentor QA Leads, SDETs, and engineers across Cloud, Mobile, and Web domains.
• Participate in technical design reviews, code reviews, and automation framework strategy.
• Drive engineering culture, accountability, skill development, and performance.
• Manage resource allocation, capacity planning, and release bandwidth.
• Architect end-to-end testing strategies for microservices, cloud APIs, distributed cloud components, and data streaming pipelines.
• Guide and standardize automation methodologies across Cloud/API, Mobile, and Web platforms.
• Drive Mobile automation using Appium and Web automation using Selenium/Playwright.
• Partner with Support and Escalation teams to validate customer-reported issues and perform technical root-cause analysis.
• Establish Jira workflows, QA Kanban boards, status reporting, and risk management practices.
• Establish and track quality metrics such as defect density, release velocity, escape rate, and Mean Time to Resolution.
• Lead post-incident reviews for production defects, microservice failures, and customer escalations.
• Act as the primary technical quality liaison between Product Management, Engineering, DevOps, Support, and Executive Leadership.

Required Qualifications & Skills

• 13+ years of experience in Software Quality Engineering, Test Automation, and Systems Delivery.
• 5+ years of direct people management experience overseeing multiple QA teams or sub-departments.
• Strong understanding of microservices architecture and AWS/GCP cloud infrastructure.
• Proven experience leading automation strategies across Cloud/API, Mobile, and Web platforms.
• Strong technical knowledge of Python, Pytest, Appium, Selenium/Playwright, Docker, Jenkinsfiles, and CI/CD pipelines.
• Deep expertise in Agile/Scrum methodologies, Jira workflow design, and release management.
• Strong leadership, stakeholder management, and cross-team communication skills.

Good to Have

• Experience managing QA for IoT ecosystems.
• Knowledge of MQTT/HiveMQ or live data streaming platforms.
• Experience with AWS Kinesis/Azure Event Hubs.
• Exposure to AI-assisted engineering tools such as Cursor, Gemini, ChatGPT, or GitHub Copilot.
• Experience with performance engineering, Gatling, distributed load testing, Coralogix, or Grafana.