Technical Resource Coordinator (WFH)

About the role

We're looking for a Technical Resource Coordinator to be the operational engine driving our technical delivery at scale. You'll match resources to projects based on skill, requirements, and priorities—ensuring balanced workloads, timely delivery, and clear visibility into team capacity. Serving as the central point of contact between teams, you'll ensure projects stay aligned and on track while providing leadership with real-time visibility into team health. As we grow, you'll be instrumental in enabling the team deliver faster without compromising quality.

Key Responsibilities:

Resource Assessment & Allocation

• Maintain full visibility of all active projects, incoming work requests, and resource availability across all teams.

• Assess team members' current capacity, skill sets, and workload to determine optimal project assignments.

• Recommend resource assignments to projects based on skill fit, availability, and priority.

• Maintain a live resource board reflecting current assignments, availability, and upcoming commitments.

• Identify and resolve resource conflicts proactively — ensuring workloads are balanced and overall team health is sustained.

• Adjust resource plans when project scopes shift, new priorities emerge, or urgent work is introduced.

Capacity Planning & Forecasting

• Review the incoming project pipeline and flag upcoming resource requirements to leadership before they become critical.

• Provide regular (weekly/monthly) reports on team capacity — highlighting availability, utilisation levels, and potential gaps.

• Collaborate with leads and People & Culture when additional hires are needed based on projected workload.

• Track recurring patterns in resource demand to inform long-term planning decisions.

Process & Documentation Support

• Maintain a centralised view of all resource assignments.

• Support consistent use of Jira for task tracking, status updates, and sprint management across all teams.

• Assist in establishing repeatable processes for work scoping, effort estimation, resource assignment, and progress tracking.

• Coordinate knowledge transfer and onboarding when team members join projects mid-cycle.

• Support Project Managers in maintaining documentation standards and project knowledge repositories.

Qualifications:

• Bachelor's degree in any relevant field (Business Administration, Information Technology, Engineering, or equivalent).

• 3–5 years of experience in project coordination, resource management, production management, or traffic management — preferably in a technology environment.

• Familiarity with how software development projects operate (understanding of the flow from requirements through development, testing, and deployment) is highly preferred.

• Demonstrated experience coordinating multiple projects and managing cross-functional team assignments simultaneously.

• Familiar with project management tools.

• Strong organizational and time management skills with the ability to manage competing priorities.

• Excellent communication skills — able to coordinate effectively between technical and non-technical stakeholders.

• Proactive and solutions-oriented mindset — anticipates issues and acts before they escalate.

• Comfortable working with spreadsheets and dashboards for tracking utilization and capacity.