Technical Reviewer

Key Responsibilities:

• Review NPOP, USDA-NOP and EU audit documents.
• Facilitate and ensure the correct execution of the certification process from start to finish.
• Conduct application reviews and secondary reviews of projects.
• Implement new or updated documents, both internally and externally.
• Manage client relations, including marketing, offers, filing, and checking returned offers.
• Send certification criteria and invoices to clients and schedule first inspections.
• Monitor inspections and non-conformities and ensure all documentation is accurately filed.
• Review inspection documentation, and draft, sign, and send reports accordingly.
• Make certification decisions, issue certification marks, and sign and send certificates to clients.
• Manage post-certification activities, including scheduling follow-up inspections, issuing invoices, and deciding on suspension or withdrawal of certification where necessary.
• Maintain and update the List of Certificates and Clients and carry out traceability actions as required.
• Assist with the handling of claims, appeals, and complaints, including investigation and follow-up.
• Register, select, implement, and follow up on improvements, including filing of Improvement Forms.
• Train reviewers and assistants and identify and propose training needs for Inspectors.
• Submit and follow up on quotes and tenders.
• Ensure optimal operations of the division at all times.
• Undertake any other related tasks as directed by management.