Technical Sales & Customer Support

[Job ID: 1684174]
Job Summary Join a dynamic aviation services organisation and drive sales growth, customer success, and operational excellence across key regional markets.

Responsibilities

• Deliver customer requirements accurately and efficiently, ensuring timely execution to support critical aviation operations.
• Manage customer enquiries and requests from initial contact through to successful completion, maintaining clear and proactive communication.
• Build, maintain, and strengthen long-term customer relationships to support customer retention, satisfaction, and business growth.
• Identify customer needs and recommend suitable products and service solutions.
• Develop, manage, and grow the sales pipeline through opportunity tracking, demand forecasting, lead follow-up, and conversion activities.
• Provide industry-leading customer service and support to customers across assigned territories.
• Prepare and manage customer quotations, sales orders, procurement requirements, and related sales documentation.
• Coordinate with internal operational, technical, logistics, and service teams to ensure seamless order fulfilment and customer support.
• Monitor and communicate account status, core unit tracking, technical updates, warranty information, freight arrangements, and delivery requirements.
• Maintain accurate customer records and sales activities within CRM systems.
• Support lead generation initiatives, digital outreach campaigns, and business development activities through various communication channels.
• Respond to customer and prospect enquiries promptly and professionally.
• Identify opportunities to improve processes, increase efficiency, reduce errors, and enhance customer experience.
• Promote organisational products, services, and capabilities through customer engagement and networking activities.
• Participate in training, professional development, team meetings, and event coordination activities.
• Support mentoring, coaching, and knowledge sharing within the sales team.
• Contribute to a positive team culture aligned with organisational values and objectives.
• Monitor departmental expenditure, identify efficiency improvements, and support cost-control initiatives.
• Comply with workplace health and safety policies, procedures, and reporting requirements.
• Maintain proficiency in CRM, ERP, and business systems to support operational effectiveness.

Requirements

• Previous sales and customer service experience within the aviation industry.
• Strong ability to build, manage, and maintain customer relationships.
• Demonstrated ability to achieve sales targets and business growth objectives.
• Excellent written and verbal communication skills.
• Strong organisational, prioritisation, and time management skills.
• Customer-focused with a proactive and solutions-oriented approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM systems and inventory management systems is an added advantage.
• Familiarity with ERP systems and Microsoft Office applications is an added advantage.
• Understanding of quality, safety, and operational compliance requirements is an added advantage.
• Valid driver's licence.
• Own personal vehicle required to attend site meetings.
• Applicants must have the legal right to work in the relevant employment location.

 We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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