Technical Sales & Field Service Engineer

About SERDI

SERDI designs and manufactures high-precision industrial machinery. Based in France, our company has around 20 employees.

We are the global leader in our market, specializing in valve seat and valve guide grinding machines. Our equipment is used by specialized engine rebuilding and remanufacturing shops, serving customers in the automotive, heavy-duty, marine and stationary engine industries.

Our expertise is built around proprietary technology, including the air-cushion centering system SERDI developed and patented, which enables the high level of precision our machines are known for.

Our machines are sold worldwide, supported in particular by our U.S. subsidiary.

The Role

As part of our continued growth in the United States, we are looking for an experienced Technical Sales & Field Service Engineer to support our customers throughout the full lifecycle of our machines, from installation and commissioning to training, technical support and commercial development.

This is a highly hands-on technical role. We are specifically looking for someone with proven experience working with industrial machinery, machine tools, special-purpose machinery or other complex technical equipment.

You will work directly with customers across the United States and serve as a key technical point of contact, helping them get the most out of their SERDI equipment while also contributing to long-term customer relationships and business development.

Key Responsibilities

Installation & Commissioning

• Install and commission SERDI machines at customer sites across the United States.

• Perform machine setup, adjustments and fine-tuning.

• Train operators and maintenance personnel on machine operation, setup and basic maintenance.

• Support customers in optimizing machine performance and day-to-day use.

Technical Support & Troubleshooting

• Provide remote technical support to customers.

• Diagnose mechanical, electrical and/or operational issues and identify appropriate solutions.

• Travel to customer sites to troubleshoot and resolve complex technical issues when required.

• Follow up on service interventions and contribute to long-term problem resolution.

• Communicate technical issues, field feedback and market insights to the SERDI engineering and technical teams in France.

Customer Relations & Business Development

• Act as the primary technical point of contact for customers within your territory.

• Understand customer needs and identify opportunities for additional equipment, services or support.

• Contribute to customer retention and the development of long-term relationships.

• Track customer interactions, service activities and sales opportunities using CRM and ERP systems.

What We're Looking For

Technical experience with industrial machinery is essential for this role. We are particularly interested in candidates who have several years of hands-on experience working with machine tools, machining equipment, special-purpose machinery, industrial equipment, precision machinery or other complex mechanical systems.

You should have

• Proven professional experience as a field service engineer, service technician, maintenance technician or similar technical role working with industrial machinery or machine tools.

• Strong hands-on ability to install, commission, adjust, maintain and troubleshoot complex machinery.

• Experience working directly with customers in a technical support, field service or equipment service environment.

• Experience training operators or customers on the use and maintenance of technical equipment.

• Knowledge of internal combustion engines and/or engine rebuilding and remanufacturing would be a strong plus.

• Good computer skills and the ability to work confidently with ERP and CRM systems.

• Strong problem-solving skills and the ability to work independently in the field.

• Excellent organizational skills and the ability to manage multiple priorities while traveling.

• Strong customer service and communication skills.

• Fluent English is required. French is a plus.

We are not looking for a purely sales-oriented profile. A strong hands-on technical background with industrial machinery is a key requirement for this position.

Position Details

• Employment type: Full-time, permanent

• Compensation: Competitive base salary + bonus

• Location: U.S.-based, ideally within easy access to a major city and international airport

• Remote: 100% remote possible

• Travel: Frequent travel throughout the United States

• Driver's license: Required

Pay: From $60,000.00 per year

Benefits:

• Work from home

Work Location: Remote