Technical Sales and Support Engineer

Application / Project Engineer Industrial Equipment

Company: HIS Pumps and Systems Private Limited
Location: Vadodara, Gujarat
Experience: 03 Years (Freshers can apply)
Qualification: Diploma / B.E. / B.Tech Mechanical Engineering
Employment Type: Full-time

Key Responsibilities

• Study customer enquiries, specifications, datasheets, drawings, and technical requirements.
• Understand customer process requirements and assist in suitable product/equipment selection.
• Assist in selection and sizing of industrial pumps and related equipment.
• Prepare technical and techno-commercial quotations and proposals.
• Prepare offers for equipment, spare parts, service, repair, and overhauling requirements.
• Coordinate with OEMs and vendors for technical clarifications, product selection, pricing, drawings, and delivery schedules.
• Coordinate with internal teams for smooth order execution.
• Support order processing, purchase requisitions, delivery documentation, and invoicing-related activities.
• Maintain ERP entries related to enquiries, quotations, sales orders, purchase requisitions, and order execution.
• Prepare and maintain technical documents including datasheets, BOMs, GA drawings, inspection reports, service reports, and other project documentation.
• Support installation, commissioning, troubleshooting, and customer technical requirements whenever required.
• Follow up with customers regarding quotations, technical clarifications, orders, documentation, and payments.
• Follow up with vendors for order acknowledgement, drawings, material status, and delivery commitments.
• Prepare MIS reports for enquiry status, quotation follow-ups, order execution, pending deliveries, and other activities.
• Participate in customer meetings, technical discussions, product presentations, and site visits as required.
• Develop knowledge of industrial products, equipment technologies, applications, industry standards, and market trends.

Required Technical Skills

• Basic knowledge of centrifugal pumps, AODD pumps, magnetic drive pumps, vacuum pumps, or rotating equipment.
• Basic knowledge of mechanical seals and pump components.
• Good working knowledge of MS Excel, Word, and PowerPoint.
• Basic AutoCAD knowledge will be an added advantage.
• Familiarity with ERP/CRM software such as Odoo will be an advantage.