Technical Sales Coordinator

JOB TITLE:  Technical Sales Coordinator DEPARTMENT: Sales and Marketing

REPORTS TO:  Vice President of Sales                                                                         LAST REVISION DATE: August 5, 2026

PAY RANGE: $60,000 - $65,000

Company: The Whalen Company

Location: Easton, MD

Employment Type: Full-Tim e

ABOUT US

At The Whalen Company, we are committed to delivering innovative heating, ventilation, and air conditioning solutions that meet the diverse needs of our customers. With a strong reputation in the industry, we prioritize quality, reliability, and exceptional customer service.

SUMMARY

The Technical Sales Coordinator plays a crucial role in bridging the gap between the customer, order processing, and production/manufacturing. This position requires a blend of application engineering, customer service, and strong communication skills to effectively understand and relay customer needs to the production team. The primary responsibility of the Technical Sales Coordinator is to facilitate the smooth transition of customer orders into production, ensuring customer satisfaction and efficient product delivery.

PRIMARY RESPONSIBILITIES

·        Respond to customer inquiries regarding HVAC products and services with accuracy, prompt response, and enthusiasm.

·       Reviewing new orders for proper information to schedule job into production.

·       Work with Outside Sales Representatives to review project accuracy between the mechanical plans, pricing, and production configuration forms, prior to an order being released to production.

·       Work with Engineering to finalize special engineering requests and drawings prior to an order being released to production.

·       Assist with final pricing for all projects after orders submitted via electronic pricing program and assemble and send final record submittal to customer.

KNOWLEDGE AND SKILL REQUIREMENTS

·       Associate’s or Bachelor's degree in Business Administration or related field preferred.

·        1-3 years of experience, preferably in the HVAC or related industry.

·       Strong technical aptitude and ability to understand complex product specifications and manufacturing processes.

·        Strong communication and interpersonal skills.

·        Customer-focused mindset with excellent problem-solving abilities . Manage multiple tasks and priorities simultaneously.

·       Proficiency in Microsoft Office.

·       Flexibility and adaptability to thrive in a dynamic and fast-paced work environment.