Technical Sales Engineer

Position Summary

SulfiLogger is seeking a highly organized and technically competent Administrative / Sales Engineer to support sales activities across the United States. This role combines customer-facing sales support with technical application expertise and administrative responsibilities. The ideal candidate will serve as a key point of contact for customers, distributors, and internal teams, helping to drive lead management, customer engagement, and technical support activities.

Key Responsibilities

Sales & Customer Support

Answer incoming customer and distributor inquiries via phone, email, and virtual meetings.

Qualify sales opportunities and enter all leads, activities, and customer information into Microsoft Dynamics CRM.

Schedule and conduct introductory meetings and product presentations to better understand customer applications and requirements.

Support the sales team by preparing quotations, follow-up communications, and customer documentation.

Maintain accurate records of customer interactions, opportunities, and project status within Dynamics.

Technical & Application Support

Develop and maintain a strong understanding of SulfiLogger sensors, accessories, and monitoring solutions.

Provide technical guidance regarding sensor operation, installation requirements, and application suitability.

Answer customer questions related to hydrogen sulfide (H₂S) monitoring, wastewater applications, industrial processes, and sensor performance.

Assist customers in identifying the appropriate products and accessories for their specific applications.

Coordinate with engineering and technical support teams when advanced troubleshooting or application review is required.

Administrative Responsibilities

Manage inbound inquiries and ensure timely responses.

Maintain CRM data accuracy and generate reports as requested by management.

Assist with meeting coordination, training sessions, webinars, and customer presentations.

Support distributor and customer onboarding activities.

Track and follow up on open opportunities to ensure timely progression through the sales process.

Qualifications

Bachelor’s degree in Engineering, Environmental Science, Chemistry, or a related technical field preferred.

2+ years of experience in technical sales, inside sales, applications engineering, or customer support.

Strong communication and presentation skills.

Ability to explain technical concepts to both technical and non-technical audiences.

Experience with CRM systems, preferably Microsoft Dynamics.

Proficiency with Microsoft Office Suite and virtual meeting platforms.

Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment.

Preferred Experience

Experience in wastewater, water treatment, industrial instrumentation, environmental monitoring, process control, or sensor technologies.

Knowledge of H₂S monitoring applications and municipal utility operations is a plus.

Success Measures

Timely response to customer inquiries.

Accurate CRM management and lead tracking.

High-quality technical support and customer satisfaction.

Effective qualification and progression of sales opportunities.

Strong collaboration with sales, distributors, and technical teams.