Technical Sales Engineer

URGENTLY REQUIRED

Technical Sales Engineer – Mining

KEY ACCOUNTABILITIES:

1. Provide technical service and application support to customers, either in collaboration with Key Account Managers for key accounts or independently for assigned customers.
2. Act as the primary technical point of contact for assigned customers and provide timely support to address technical inquiries and application-related issues.
3. Maintain regular and proactive communication with customers, effectively addressing technical concerns to support customer satisfaction and retention.
4. Support customer trials, testing, commissioning, and troubleshooting activities to ensure optimal product application and performance.
5. Prepare and submit service visit reports and technical reports in a timely manner for all customer service activities.
6. Escalate complex technical issues to the Technical Manager or Lab Manager and support root cause analysis and implementation of corrective actions.
7. Ensure compliance with approved technical procedures, laboratory guidelines, and company standards during testing, trials, and field activities.
8. Provide technical feedback, field observations, and performance data to support continuous product improvement and development initiatives.

QUALIFICATION

1. Bachelor's Degree (S1) in Metallurgical Engineering or Chemical Engineering.
2. Minimum 3 years of relevant working experience in mining, mineral processing, metallurgy, chemical industry, or technical sales environment.
3. Proficient in Bahasa Indonesia and English, both spoken and written.
4. Ability to communicate in Mandarin will be an advantage (HSK Level 4 or above is preferred).
5. Strong understanding of metallurgical and/or chemical processes.
6. Good presentation, negotiation, and technical problem-solving skills.
7. Proficient in Microsoft Office applications.
8. Willing to be placed at Karawaci - Tangerang.
9. Willing to undertake business travel as required by the Company.