Technical Sales Engineer

Summary

Support The Pipe Line Development Company (PLIDCO) sales and growth through effective consultative solution selling and world-class customer service. This position will be responsible for leading and supporting accounts domestically and internationally, as part of a regional & global sales team, and be responsible for meeting or exceeding predetermined sales goals and objectives.

Responsibilities

1. Communicate and interact with customers (end users and business partners/agents) and prospects to understand their needs and develop solutions using PLIDCO®’s products and services to meet or exceed those needs.

2. Understand, resolve and present solutions to address customer concerns using a consultative solution selling / sales methodology in an expeditious and tactful manner.

3. Develop and present technical proposals and presentations to educate and provide solutions-based options for current and future customers

4. Work closely with the Engineering staff to transfer all required technical information both from and to customers and prospects.

5. Provide technical assistance to gather data and information to complete and enter all Order Information Forms (OIF).

6. Act as the customer’s primary technical representative for all PLIDCO® products / services including OIF’s and specialty product requests and services.

7. Manage and follows up with all Leads & Opportunities for the assigned territories – lead all sales & prospecting activities.

8. Interacts with Engineering staff to remain current with engineering standards, practices, policies, procedures, and practices.

9. Attend and provide technical assistance to customer (end user) installations of PLIDCO® products/services.

10. Coordinate all technical requirements to support the efforts of the regional and company-wide sales teams.

11. Responsible for generating new and ongoing sales within assigned territories individually and as an active member of their regional & global sales teams.

12. Enter quotes and follow up documentation into ERP/CRM.

13. Input & document all daily sales activities into Salesforce (CRM) software. Including but not limited to phone calls, Teams meetings, face-to-face meetings, follow-up activities, tasks, to-do’s, quotes, emails, schedules, etc.

14. Review and check quotes for accuracy

15. Assist Sales Coordinators to expedite the processing of orders and follow up to provide the required assistance to ensure proper and timely processing of orders.

16. Support established company and sales policies/procedures to provide proper and effective service to customers, prospects, & partners (distributors, resellers, & agents).

17. Rotate with other sales & support team members for on-call, weekend, and after-hours duties.

18. Attend training activities and trade shows on behalf of the company

19. Rotate with other sales & support team members for on-call, weekend, and after-hours duties.

20. Attend training activities and trade shows on behalf of the company to present information regarding company products and services.

21. Become a PLIDCO® certified Operator Qualification (OQ) Trainer

22. Work with the Business Development Manager to develop and come to consensus on an annual sales plan including goals and objectives for each individual region/territory along with total sales for assigned regions/territories.

23. Communicate with people on all levels in a multitude of organizations.

24. Relate new product ideas and competitive information to management and R&D for evaluation.

25. Attend and interact with End Users to gain an understanding of current and future needs. Be the voice of our customers and transfer information to PLIDCO®’s R&D/Engineering staff to potentially develop products/services to meet those needs.

26. Gan an understanding and adapt to cultural differences within the regions of responsibility. Must be able to interact with a culturally diverse scope of people.

27. Emergency Back-Up / Support for Engineering Needs

28. Perform other related duties as assigned.

Sales Skills

Customer Service

Diplomacy

Strong Math Aptitude

Strong Mechanical Aptitude

Organization

Negotiations

Professionalism

Presentation Skills

Time Management

Education/Experience and Additional Requirements

Bachelor’s degree in engineering or related technical degree from an accredited institution required.

Manufacturing experience preferred.

International sales experience preferred.

Salesforce (CRM) experience preferred.

Driver’s License – Must meet insurance underwriting requirements.

Up to 50% travel required to include international/domestic.

Must be willing to relocate to Strongsville, Ohio

Pay: $87,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person