Technical Sales Engineer

Position Summary:

The Sales Engineer is responsible for all aspects of acquiring new customers. The ideal candidate will combine technical knowledge with sales expertise to provide advice and support on a range of products. This individual will also collaborate with internal stakeholders to assist with complex technical pricing, facilitate feasibility and provide the highest level of customer support and satisfaction.

Essential Functions & Basic Duties:

• Understand and assess customer requirements, promoting company products and services to provide customer value
• Deliver compelling product demonstrations and technical presentations
• Maintain technical and professional knowledge by reviewing professional publications, participating in professional societies and establishing personal networks
• Achieve individual sales goals in alignment with the strategies and policies of the company
• Document customer interactions and maintain data related to activities, accounts and partners
• Consistently follow-up with contacts, providing excellent customer service
• Process website orders and quotes using the company’s ERP system
• Maintain updated customer information in the company’s CRM system
• Attend trade shows with other ERG representatives to promote company products
• Performs other duties as assigned*

Knowledge, Skills and Abilities:

• Strong analytical and problem-solving skills
• Excellent communication, sales and customer service skills
• Excellent time management and project organization skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office, Salesforce and Infor Visual
• Ability to travel (overnight) up to twelve times per year, including international travel
• Ability to work in a loud production environment on occasion as needed

Education and Work Experience:

• Bachelor’s degree in STEM (Engineering, Math, Physics, Chemistry or similar field)
• 1 year of experience in technical customer service or sales role
• Aptitude for sales and willingness to learn quickly
• Experience with social media marketing is a plus

Physical and Mental Demands:

Physical Demands:

The essential functions of the position may require frequent sitting, standing, repetitive use of both hands and finger dexterity with both hands, near/far visual acuity, depth perception, field of vision, accommodation and color vision, lifting/carrying up to 25 pounds; occasional walking; seldom reaching overhead, bending over, lifting/carrying of up to 50 lbs., and driving a vehicle.

Mental Demands: The essential functions of the position require the ability to read and write complex material, perform simple and complex math calculations, and the ability to perform simple and complex tasks; perform clerical functions, compile and analyze information; coordinate activities, follow instructions, influence others, meet time requirements, memorization, problem solving through use of independent judgment and decision-making skills.

Working Conditions

The noise level in the work environment is usually low to moderate, and the employee usually works in a climate-controlled environment. At times the employee will be on the shop floor where the noise level is higher and climate is minimally controlled. Work entails the use of computer equipment. The employee works alone, with others, around others, with verbal and face-to-face contact. Ability to work a flexible schedule including weekends, evenings and holidays.

*The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of ERG Aerospace. ERG Aerospace abides by employment at-will, which permits the Company to change the terms and conditions of employment with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. Neither this job description nor any other written or verbal communications are intended to create a contract of employment or a promise of long-term employment. Employment-at-will may be terminated with or without cause and with or without notice at any time by the Employee or by the Company.