Technical Sales Engineer - Cutting Tools

About the role

The Technical Sales Engineer contributes to the achievement of sales objectives by prospecting the market and/or driving the Distribution network. This role involves benchmarking and analyzing customer needs by providing advice and technical communication, verifying products and services, and following files in studies and participating in implementation at customers. The role requires building and maintaining good relationships with internal stakeholders including Regional Sales Managers, Customer Service, Application Engineers, Customer Complaints Service, Tools Management Department, Finance, Marketing, Warehouse, and Quotation, HR; and external stakeholders including Customers, distributors, machine tool manufacturers and distributors, and integrators.

Key responsibilities

• Carry out constant market watch, collect and verify useful information and competition, and share information with application technicians, product managers, and support and sales departments
• Update customer management software (CRM) with necessary customer information and check customer classification
• Develop follow-up of potential customers and participate in Marketing events
• Plan customer visits according to importance and customer classification
• Present and promote all solutions (products and services)
• Analyze sales in sector and make substitutions by doing preventive maintenance
• Recommend products or global solutions adapted to specific customer problems
• Identify and record business opportunities in line with company objectives
• Make price offers and manage consignment/security stocks at customers in coordination with Tools Management department
• Monitor and implement trials by analyzing costs and issues
• Demonstrate the Company's added value in terms of productivity gains, quality, and service through cost analysis
• Sell products or services and track expenses for commercial trials
• Support and coach distribution salespeople to optimize sales
• Inform and train distribution vendors about new products, uses, and services
• Analyze potential and sales of distributors and manage distributor activity
• Follow opportunities and actions of sector and exploit CRM data to propose action plans
• Manage and control progress of customer files through coordination of the Company's actions until delivery
• Follow contracts with management of action plans
• Develop and maintain technical and sales skills through information meetings and E-Learning
• Report to Regional Management through CRM and weekly verbal communication
• Maintain safe working environment and identify hazardous situations
• Participate in continuous improvement programs and support Lean transformation
• Apply company procedures and comply with the Company's Code of Conduct
• Participate in implementation and evolution of processes, procedures, and quality management system

Requirements

• Bachelor degree or equivalent with experience selling into the Aerospace, Semiconductor, or Medical industries.
• Background in Mechanical engineering, manufacturing, or knowledge of cutting tools and business practices
• English native speaker or English A2 minimum plus Foreign native language fluency
• Proficiency in Office 365 (Excel, Word, Powerpoint, Teams, Sharepoint), ERP and CRM
• Ability to manage customer portfolio and coordinate actions with internal services
• Capacity to take responsibility and work independently
• Problem-solving skills in area of responsibility
• Ability to adapt to missions, changes of collaborators, and changing priorities
• Strong communication and interpersonal skills

About our Client

Our Client is a global metal cutting and machining solutions provider with a strong heritage in innovation, precision tools, and lasting partnerships. With sustainability at the heart of how we work, we help manufacturers solve complex challenges and shape the future of manufacturing through collaboration, technology, and customer-focused solutions.