Geek Techs Pro

Job Description: Technical Sales Representative &amp; On-Site IT Support Technician
Company: SOS Geek Location: 6565 N MacArthur Blvd, Irving, TX 75039, USA Job Type: Full-Time Work Mode: Work From Office + On-Site Customer Visits
About SOS Geek
SOS Geek provides IT support and troubleshooting services to residential and business customers. Our services include computer repair, network and connectivity support, printer troubleshooting, installations, and other IT-related solutions.
We are looking for a technically skilled and customer-oriented professional who can understand customer problems, recommend appropriate solutions, explain service options, and perform on-site IT support when required.
Key Responsibilities1. Technical Sales &amp; Customer Consultation
<ul>
<li>Handle customer inquiries through phone calls and other communication channels.</li>
<li>Understand customer issues by asking relevant technical and diagnostic questions.</li>
<li>Identify the services required and recommend suitable solutions based on the customer's needs.</li>
<li>Explain service options, diagnostic fees, repair costs, and service procedures clearly.</li>
<li>Provide accurate quotations based on approved pricing guidelines.</li>
<li>Schedule on-site appointments and coordinate service requirements with the dispatch team.</li>
<li>Follow up with customers regarding pending quotations, appointments, and service requests.</li>
<li>Identify opportunities to recommend additional relevant services without pressuring customers.</li>
<li>Maintain accurate customer information, call notes, and sales activity in the CRM.</li>
</ul>
<ol start="2">
<li>On-Site IT Support &amp; Troubleshooting</li>
</ol>
<ul>
<li>Travel to customer locations to diagnose and resolve IT-related issues.</li>
<li>Troubleshoot desktop computers, laptops, operating systems, and common hardware problems.</li>
<li>Install, configure, and maintain computers, peripherals, and IT equipment.</li>
<li>Diagnose software issues, system performance problems, and operating system errors.</li>
<li>Assist with software installation, updates, driver configuration, and system setup.</li>
<li>Troubleshoot Wi-Fi, routers, modems, and internet connectivity issues.</li>
<li>Install and configure printers and scanners, including driver and connectivity troubleshooting.</li>
<li>Assist with data backup, data migration, and recovery when appropriate.</li>
<li>Support basic smart home device setup and other services within the technician's skill set.</li>
<li>Escalate complex issues or recommend specialist assistance when necessary.</li>
</ul>
<ol start="3">
<li>Customer Service &amp; Communication</li>
</ol>
<ul>
<li>Maintain a professional and courteous approach with customers over the phone and during on-site visits.</li>
<li>Explain technical problems and proposed solutions in simple, understandable language.</li>
<li>Set realistic expectations regarding service scope, repair timelines, and potential outcomes.</li>
<li>Obtain customer approval before performing chargeable work outside the agreed scope.</li>
<li>Keep customers informed about progress, delays, and any additional requirements.</li>
<li>Handle customer concerns professionally and escalate complaints when necessary.</li>
</ul>
<ol start="4">
<li>Service Documentation &amp; Coordination</li>
</ol>
<ul>
<li>Record diagnostic findings, work performed, and recommended next steps.</li>
<li>Update customer records, service tickets, and job status in the CRM.</li>
<li>Coordinate with dispatch to confirm appointments, technician availability, and job requirements.</li>
<li>Document parts, equipment, and additional services required to complete a job.</li>
<li>Confirm job completion and provide relevant service details to the appropriate team.</li>
<li>Follow company procedures for customer information, equipment handling, and service documentation.</li>
</ul>
<ol start="5">
<li>Sales &amp; Business Development Support</li>
</ol>
<ul>
<li>Help convert qualified customer inquiries into booked service appointments.</li>
<li>Follow the company's approved pricing, quoting, and sales procedures.</li>
<li>Maintain follow-up records for open opportunities and pending customer decisions.</li>
<li>Communicate recurring customer issues and service opportunities to management.</li>
<li>Work toward assigned sales, appointment-booking, customer satisfaction, and service-quality targets.</li>
</ul>
Required Technical Skills
<ul>
<li>Practical knowledge of Windows desktop computers and laptops.</li>
<li>Understanding of computer hardware, software installation, and troubleshooting.</li>
<li>Knowledge of Wi-Fi, routers, modems, and basic networking.</li>
<li>Experience with printer and scanner setup and troubleshooting.</li>
<li>Familiarity with operating system installation, drivers, and system configuration.</li>
<li>Ability to diagnose technical problems systematically and explain solutions to customers.</li>
<li>Knowledge of data backup and recovery procedures is an advantage.</li>
<li>Familiarity with CRM or ticketing systems is preferred.</li>
</ul>
Required Sales &amp; Communication Skills
<ul>
<li>Strong verbal communication and customer-handling abilities.</li>
<li>Confidence in explaining technical services to non-technical customers.</li>
<li>Ability to ask diagnostic questions and identify customer requirements.</li>
<li>Ability to explain pricing transparently and handle basic customer objections.</li>
<li>Professional telephone etiquette and follow-up discipline.</li>
<li>Strong problem-solving skills and attention to detail.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Previous experience in IT support, computer repair, field service, technical sales, or a similar role is preferred.</li>
<li>Candidates with practical troubleshooting skills and strong customer communication may also be considered.</li>
<li>A relevant technical certification or diploma is an advantage.</li>
<li>A valid driver's license and the ability to travel to customer locations are required for the field-service responsibilities.</li>
<li>Candidates must be legally authorized to work in the United States.</li>
</ul>
Work Requirements
<ul>
<li>The role is based at the SOS Geek office at 6565 N MacArthur Blvd, Irving, TX 75039, USA.</li>
<li>The employee is expected to report to the office and handle assigned work during scheduled hours.</li>
<li>On-site visits to residential and business customers are an essential part of the role.</li>
<li>The employee must be comfortable handling both customer-facing sales responsibilities and hands-on technical work.</li>
<li>Professional conduct, accurate documentation, and compliance with company procedures are expected.</li>
</ul>
Application Requirements
Interested candidates should submit their resume and include details of their relevant experience in IT troubleshooting, customer service, technical sales, or field service.
Candidates may be asked to participate in a technical assessment and a customer-handling or sales scenario during the interview process.
Ideal Candidate: Someone who can confidently speak with customers, understand their IT problems, recommend the right service, and perform hands-on troubleshooting at customer locations.
Pay: $15.00 per hour
Expected hours: 40.0 per week
Work Location: In person

Technical Sales Representative & On-Site IT Support Technician

Technical Sales Representative & On-Site IT Support Technician

This job is no longer available

Talents

Recruiters

About