Technical Sales Representative

The Technical Sales Representative is responsible for promoting and selling IMDEX products, services, and solutions while building strong relationships with new and existing customers. This role combines technical expertise, consultative selling, account management, and customer support to help customers achieve their business goals while driving business growth. The Technical Sales Representative serves as a trusted advisor by identifying customer needs and delivering solutions that create value.

Key ResponsibilitiesSales & Business Development

• Develop and maintain relationships with new and existing customers.
• Identify and pursue new business opportunities within assigned territories.
• Support product launches, sales initiatives, and market development activities.
• Conduct customer meetings, presentations, and product demonstrations.
• Understand customer challenges and recommend solutions that align with their operational goals.
• Promote the value and benefits of IMDEX products, services, and technologies.
• Meet or exceed sales and business development objectives.

Account Management

• Manage customer accounts in a proactive and professional manner.
• Conduct regular follow-up activities to maintain strong customer relationships.
• Identify opportunities to expand product and service adoption within existing accounts.
• Maintain accurate customer records, opportunities, forecasts, and activity updates in CRM systems.
• Monitor market trends, competitor activity, and customer needs to identify growth opportunities.

Technical Sales Support

• Serve as a primary point of contact for customer inquiries and product-related questions.
• Provide technical guidance and support regarding IMDEX products and solutions.
• Assist customers with implementation, product usage, and training activities as needed.
• Escalate complex technical issues to the appropriate teams and ensure timely resolution.
• Maintain a strong understanding of IMDEX technologies, products, and industry applications.

Customer Training & Product Education

• Deliver training sessions, product demonstrations, and technical presentations.
• Customize training and product recommendations to meet customer requirements.
• Help customers maximize the value and effectiveness of IMDEX solutions.
• Communicate product updates, enhancements, and new releases to customers.

Customer Success & Collaboration

• Build trusted relationships with customers by understanding their business needs and objectives.
• Gather customer feedback and communicate insights to Product, Technical, and Leadership teams.
• Collaborate with Sales, Service, Product, and Operations teams to deliver a positive customer experience.
• Share customer insights, market intelligence, and best practices across the business.

Prospecting & Market Development

• Identify and qualify new business opportunities within target markets.
• Build and maintain a healthy sales pipeline.
• Research market conditions, customer needs, and industry trends.
• Contribute to sales forecasts and business development planning.
• Represent IMDEX at industry events, conferences, trade shows, and customer meetings.

Health, Safety & Compliance

• Follow all company health, safety, environmental, and quality policies and procedures.
• Report hazards, incidents, and unsafe conditions in a timely manner.
• Comply with company policies, legal requirements, and industry regulations.
• Promote a safe and professional work environment.
• Support company risk management and compliance initiatives.

Qualifications Required

• High school diploma or equivalent.
• Minimum two years of experience in a sales, business development, account management, or customer-facing role.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and ability to travel as required.

Preferred

• Experience in the mining, drilling, or natural resources industry.
• Experience using CRM systems and sales management tools.
• Knowledge of drilling operations, drilling optimization, mining technology, or data analytics solutions.
• Experience delivering technical presentations, demonstrations, or customer training.

Skills & Competencies

• Consultative selling
• Account management
• Prospecting and business development
• Customer relationship management
• Technical aptitude
• Communication and presentation skills
• Problem-solving and analytical thinking
• Negotiation and influencing skills
• Organization and time management
• Collaboration and teamwork
• Adaptability and initiative
• Customer-focused mindset

Working Conditions

• Regular travel within assigned territory.
• Frequent visits to customer sites, mining operations, and industry events.
• Work may be performed in office, remote, and field environments.
• Additional travel may be required based on business needs.

Equal Employment Opportunity Statement

IMDEX is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Pay: $90,000.00 - $126,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Elko, NV 89801