Technical Sales Representative

About the role

Technical Sales role involving outbound engagements with customers and prospects to identify needs and provide Krayden solutions. This will include interacting with both purchasing and engineering. The role includes troubleshooting complex customer problems, collaborating across customer service, operations, finance, technical teams and suppliers, and providing first level technical support to customers.

Key responsibilities

• Outbound engagements with customers and prospects to identify needs and provide Krayden solutions, including interactions with purchasing and engineering
• Troubleshoot complex customer problems, inquiries and service requests
• Collaborate with customer service, operations, finance, technical teams and suppliers
• Promote products and services
• Retain sales in assigned accounts
• Provide first level technical support to customers
• Develop and implement Key Account Management and Planning to identify additional business opportunities and secure greater share of customers' supply needs
• Maintain accurate CRM records and submit timely pipeline, forecast, activity and account-development reports
• Coordinate investigation, escalation and resolution of commercial, technical, quality and supply issues
• Conduct routine sales travel to visit customers and attend trade shows

Qualifications

• Degree in Materials Science, Chemistry, Chemical Engineering, Electronics, Electrical Engineering or a related technical discipline
• 3-5 years of B2B technical-sales or application experience in electronics manufacturing, SMT, PCB assembly or semiconductor manufacturing
• Practical understanding of solder materials and SMT processes is strongly preferred
• Experience selling to multinational EMS or electronics manufacturers is preferred
• Strong commercial skills, including pricing, margin management, forecasting and account planning
• Strong PC and computer software experience with Microsoft Office and CRM Software
• Excellent communication and language skills (verbal and written)
• Strong analytical and discerning skills
• Exceptional listening and probing skills
• Ability to work independently in assigned territory (Malaysia)