Technical Sales Representative

Job Summary:

In this role, the Technical Sales Representative will use their understanding of sales techniques and mechanical and technical knowledge to support customers, develop new business, manage key accounts, and drive revenue for the company. The Technical Sales Representative will build and maintain relationships with customers and decision-makers, follow up on leads, identify sales opportunities, prepare accurate quotes and pricing, represent a range of technical products, and provide customers with accurate product, application, and technical information.

Duties/Responsibilities:

• Quoting and Pricing: Use company sales tools and systems to prepare accurate quotes and price products effectively and efficiently.
• Order Management: Work with customers to gather and verify order information, answer questions, finalize sales, and ensure orders are entered accurately and completely.
• Sales Support: Provide timely customer service and sales support, including responding to product questions, assisting with order status, and coordinating with internal departments as needed.
• Internal Communication: Work closely with production, engineering, shipping, and other internal departments to ensure customer requirements are communicated and orders are handled efficiently.
• Product Knowledge: Maintain a thorough understanding of company products, product applications, specifications, and services. Participate in ongoing training to remain knowledgeable about products and industry developments.
• Customer Relationship Management: Build and maintain strong relationships with existing and prospective customers through regular communication. Identify customer needs, recommend appropriate products, and explain product features and technical information.
• Key Account Management: Assist the Sales Engineer/Territory Manager on developing and maintaining strong relationships with key accounts by serving as a point of contact, understanding customer needs, coordinating internal resources, addressing concerns, identifying opportunities for additional business, and ensuring a high level of customer service and support.
• Develop New Accounts: Research and identify potential customers and leads, make outbound calls and contacts, develop new business relationships, provide product and technical information, and prepare quotes.
• Lead Follow-Up: Promptly follow up with leads, inquiries, quotes, and prospective customers to identify needs and advance sales opportunities.
• Sales Goals: Work toward established sales and customer service goals while following company sales processes and procedures.
• Technical/Mechanical Skills: Apply mechanical and technical knowledge to understand customer applications, interpret product specifications and drawings, assist with product selection, and provide appropriate technical solutions based on customer needs.
• Travel Requirements: Travel will be required as part of this position, including occasional travel to meet with customers, attend meetings, training, trade shows, or other business-related activities.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong mechanical/technical aptitude and the ability to understand mechanical systems, equipment, components, and their applications.
• Ability to develop and maintain positive customer relationships.
• Ability to communicate effectively with customers by phone, email, and other electronic methods.
• Ability to work independently and adapt to a fast-paced environment.
• Understand sales philosophy and adhere to established sales processes and procedures.
• Strong attention to detail and accuracy.
• Strong mathematical skills, including the ability to use formulas and perform calculations.
• Ability to interpret and read engineering drawings.
• Strong analytical and problem-solving skills.
• Thorough understanding of equipment, products, industry and/or services.
• Must be self-motivated, willing to learn, and able to remain focused and productive.
• Proficiency in computers and the ability to learn company software and sales systems.
• Valid driver’s license and ability to travel occasionally for company business.

Education and Experience:

• Prior experience in a related field is highly preferred.
• Sales experience in industry recommended but not required.
• Previous experience working with mechanical equipment, components, or systems is a plus.
• Experience in customer service, inside sales, manufacturing, or a related industry is a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively by telephone and other electronic communication methods.
• Must be able to lift up to 50 pounds at a time.
• Ability to travel as required, including driving and/or flying, and sit, stand, and walk for extended periods.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person