Technical Sales Specialist (Cebu-Based)

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities to meet required revenue targets 
  within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business 
  strategy to ensure a targeted and focused approach that consistently contributes to the overall growth 
  objectives of the business.
• Meet assigned sales targets as set by the Business Manager.

Specific Responsibilities

• In conjunction with overall sales strategy, create sales and marketing plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location.
• Identify, research, plan contact potential clients to establish new business in order to achieve  targeted revenue growth
• Anticipate and identify client’s needs and concerns and translate those into sales opportunities
• Prepare service proposals, service agreements, and tenders customized to client’s requirements within set deadlines
• Ensure accurate, timely submission of all information as requested by clients up in a professional manner, ensure follow
• Prepare and submit timely and accurate reports (Weekly Activity Plan and Weekly Activity Report) of sales activities, especially client visits/calls
• Resolve customer complaints by addressing the root cause of the problems, facilitating the development of solutions with the team, preparing reports and making recommendations to managers
• Monitor customer satisfaction
• Maintain positive relationships with current and potential clients through regular contacts
• Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Support marketing strategy and business development teams as appropriate
• Monitor market trends and competitor’s strategies, activities and pricing
• Assist in invoicing and assists collections team as determined by the Division Manager
• Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities
• Forward potential opportunities to other Business Lines as appropriate and promote collaboration to ensure successful conversion.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Performs other related duties as may be assigned by management to achieve the departmental goal for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies