Technical Sales Specialist

The Technical Sales Specialist is responsible for overseeing the full-cycle sales process, from initial contact to quoting, order processing, production coordination, invoicing, follow-up, and final delivery. This role is the primary point of contact for all existing and prospect customers, as well as the liaison between the client and the production team.

Primary Responsibilities:

• Generate new and repeat sales by providing customers with product, application, and technical information in a timely manner
• Manage and triage the company inbox and all incoming calls, serving as the primary customer contact and ensuring inquiries are routed, prioritized, and responded to in a timely manner
• Meet with clients and develop strong relationships with existing and prospective customers by understanding their applications, requirements, and business needs, and identifying appropriate solutions
• Prepare and issue accurate quotes and sales orders for clients, provide samples as requested, and maintain appropriate documentation throughout the sales process
• Review and utilize production data during quoting process, ensure order can be completed with available tooling, and process and complete RFQs, including government contracts. Coordinate with production leadership to confirm orders can be manufactured as specified, as well as pricing, lead time, and delivery considerations
• Utilize ERP/CRM systems to input customer and order information and production data. Create automations and workflows in ERP, and maximize CRM capabilities
• Maintain consistent and professional communication with clients, resolve issues, and provide exceptional customer service and support
• Serve as the primary liaison between client, administration, and production team, ensuring customer requirements and expectations are clearly understood, and provide ongoing updates
• Follow up on open quotes, pending orders, production status, deliveries, and other outstanding customer matters
• Assist with identifying and developing new business opportunities through client prospecting, customer outreach, referrals, trade shows, and other sales activities

What We're Looking For:

• Previous experience in technical sales, preferably in a manufacturing setting
• Ability to read and understand technical drawings, diagrams, dimensions, and specifications
• Exceptional organizational skills, attention to detail, and ability to prioritize and meet deadlines
• Strong customer service experience and professional communication
• Strong problem solving and analytical skills and accuracy in data entry and reporting
• Ability to collaborate and work effectively with others and embody the core values of Busada
• Proficiency with Excel, ERP/CRMs, and other computer-based tools
• Valid driver’s license
• High school diploma, GED, or equivalent

Schedule & Compensation:

• This position is Monday-Friday (40-45 hours) on-site in Louisa, VA
• This position is classified as hourly, non-exempt
• Base hourly salary is $22.00+ DOE

Pay: From $22.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role serves as the primary contact for the full-cycle sales process, and must be able to read, interpret, and discuss technical diagrams, blueprints, drawings, and work closely with production leadership throughout the sales process. Please provide any additional information or experience you have in these areas.

Experience:

• Technical sales: 3 years (Preferred)
• Technical drawing: 1 year (Preferred)
• Full-Cycle Sales: 1 year (Preferred)

Work Location: In person