Technical Sales Specialist, Endoscopy

Company description:

STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.

Job description:

Position Summary

STERIS Malaysia is looking for a dynamic Technical Sales Specialist to grow our repair business by bridging technical expertise with strategic sales strategies. You will identify new sales opportunities, manage key accounts, drive growth through strategic engagement with hospitals and clinics, and deliver solutions that build lasting customer loyalty.

If you thrive in a fast-paced, customer-focused environment, we want to hear from you!

What You Will Do

Sales Development & Account Management
* Identify and pursue new business opportunities within the repair market, actively prospecting and converting leads into loyal customers.
* Develop and execute sales strategies tailored to each account, ensuring sales targets and KPIs are consistently met or exceeded.
* Build and maintain long-term relationships with key decision-makers in hospitals and clinics, becoming their trusted advisor for repair and maintenance needs.
* Provide accurate and timely quotations, lead negotiations, and close service contracts and maintenance agreements to secure ongoing revenue streams.
* Monitor market trends and competitor activities to adjust sales tactics and maximize competitive advantage.
* Manage account receivables effectively, ensuring timely payment collection and resolving any billing issues.

Customer-Centric Technical Support
* Respond to customer inquiries and service requests with urgency, ensuring customer satisfaction and retention.
* Conduct on-site assessments and troubleshooting, providing tailored solutions to address customer challenges.
* Facilitate loaner equipment arrangements when needed, minimizing operational downtime for customers.
* Deliver preventive maintenance training and system cleanings, showcasing added value to customers and enhancing the customer experience.

Collaborative Sales Support
* Partner with the sales team to support product demonstrations, initial installations, and on-site repairs for key accounts.
* Leverage cross-functional relationships within STERIS to ensure cohesive customer service and capitalize on broader business opportunities.
* Coordinate with contractors for site surveys and installations, ensuring smooth project execution aligned with customer expectations.

Strategic Reporting & Planning
* Maintain accurate records of sales activities, customer interactions, and service reports, using these insights to refine sales approaches.
* Develop territory plans and sales forecasts to guide business development efforts.
* Regularly report sales performance and market insights to the Sales Manager, contributing to strategic planning and decision-making.

The Experience, Skills and Abilities Needed

* Diploma or Bachelor's Degree in any discipline.
* Minimum 3 years of experience in technical sales within the medical device or healthcare industry.
* Strong track record of meeting or exceeding sales targets, with excellent negotiation and closing skills.
* In-depth knowledge of medical equipment, particularly endoscopes and associated systems.
* Equipped with diagnostic and troubleshooting skills to find, rectify, and anticipate defects in equipment.
* Meticulous with strong problem solving and communication skills.