Technical Sales Support and Administration

Technical Sales Support and Administration

We’re looking for a Technical Sales Support and Administration professional to join our team in Guildford, Surrey. This is not your typical desk job — we provide hands-on experience across technical support, sales operations, and administration, allowing you to gain valuable skills and grow your career.

This position is ideal for junior / entry-level candidates eager to develop a broad skill set in a fast-paced, technology-driven environment.

Key Responsibilities:

Order Fulfillment:

• Manage the end-to-end order process, ensuring accuracy, and data entry management from purchase to delivery
• Coordinate with sales team, warehouse operations, and logistics team to fulfill orders efficiently

Technical Support & Installation:

• Assist our technical team with installation-related tasks and system deployment, gaining hands-on experience with cutting-edge technology
• Troubleshoot and provide technical support to clients / customers during the installation process, fostering client engagement and problem-solving skills

Customer Meetings:

• Participate in customer meetings / pre-sales discussions to understand client requirements and provide insights into our products and solutions
• Develop communication skills to relay technical information and build strong client relationships

Logistics Handling:

• Oversee logistics operations, including inventory management, stock control, and delivery coordination
• Handle restocking, shipment tracking, and order fulfillment
• Collaborate with the supply chain team to optimize delivery schedules and maintain inventory accuracy

Working Hours

Full-time – 37.5 hours/week (Monday to Friday, 9:00am to 5:00pm)

Salary

£21,600 – £25,200 per annum
(Equivalent to £1,800 – £2,100 per month)

Candidate Profile

Preferred Skills:

• Tech-savvy and comfortable picking up technical knowledge
• Strong written and spoken English
• Organised and able to manage multiple tasks and deadlines
• Great attention to detail and accuracy
• Team player with a logical, problem-solving approach
• Professional communication and excellent phone manner
• Experience or knowledge in IT is advantageous
• Proficiency in modern foreign languages (e.g. French, Spanish) is a plus

Personal Attributes:

• Friendly, approachable, and confident
• Highly motivated and eager to learn
• Reliable and self-disciplined
• Willing to take part in different aspects of the business

Education & Qualifications:

• 5 GCSEs or equivalent, including Maths and English
• Diploma or Degree in Business Studies is preferred, but all backgrounds are welcome
• Fresh graduates are encouraged to apply
• Flexible working arrangements available for young parents

Why Join Us?

• Competitive salary
• Company pension scheme
• 28 days of annual leave (including 8 bank holidays)
• Learning and career development opportunities
• On-site parking available
• Easily accessible via public transport (close to Guildford train station and bus stops)

About FootfallCam

Founded in 2001, FootfallCam is a UK-based technology company located in Guildford, Surrey, focused on delivering cutting-edge hardware and software solutions globally. Our diverse product portfolio includes people counting systems for retailers (footfallcam.com), smart mirrors (magicmirror.me), nursery webcams (nurserycam.co.uk), and web design services for the childcare industry (nurseryweb.co.uk). With offices in the UK and the Far East, we are a small but fast-growing company making a big impact worldwide.

Work Location: In-person (Guildford, GU1 1UY, Surrey, UK)
Remote Work: Not available
Job Type: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: £1,800.00-£2,100.00 per month

Benefits:

• Company pension
• On-site parking

Work Location: In person