Technical Sales Support Manager

The QTI Group is excited to partner with a Madison-area manufacturer to hire their next Technical Sales Support Manager. This role will lead all technical support and customer service activities for both commercial and residential clients, serving as a key and trusted resource for internal and external partners. This is a hands-on leadership role that will oversee technical sales and support, warranty coverages, and will oversee the on-site customer support and field service scheduling process.

Compensation : $140,000-150,000 depending on experience + excellent benefits package including 100% match of the first 6% you contribute to 401(k)!

Location: In person in the Madison area.

Responsibilities

• Lead and develop a small technical support team supporting sales and customer service across residential and commercial channels
• Ensure technical accuracy of sales orders and support order configuration verification.
• Support marketing and sales programs, including after-sales warranty initiatives and customer engagement activities.
• Provide hands-on technical and applications support to internal teams, sales partners, and customers
• Oversee daily sales support operations, including order entry, CRM/ERP activity, and customer service case management
• Train and coach staff and channel partners on product applications, pricing tools, and technical best practices
• Manage customer escalations, RMAs, warranty claims, and root cause resolution processes
• Support marketing initiatives, trade shows, and technical training events

Qualifications

• Bachelor’s degree in Mechanical Engineering, HVAC or related field
• Strong experience in HVAC industry with previous design experience preferred
• Previous management experience in engineering or technical service environment
• Ability to understand and create technical documentation used by on-site contractors