Technical SALES - UK Process - Printer CALLS

Role & responsibilities

• Handle inbound UK customer calls related to printers, computers, and connectivity issues.
• Understand the customer's technical concern and provide appropriate assistance.
• Identify sales opportunities during customer interactions and convert calls into sales.
• Explain available technical service plans clearly and professionally.
• Achieve daily and monthly sales and conversion targets.
• Handle objections confidently and close sales effectively.
• Maintain a professional and customer-friendly approach throughout the call.
• Coordinate with the technical team whenever further technical assistance is required.
• Maintain accurate records of customer interactions, sales, and follow-ups.
• Follow company processes and quality standards while handling UK customers.

Preferred candidate profile

• Previous experience in Technical Sales, preferably in a UK or international voice process.
• Experience handling printer-related calls will be highly preferred.
• Good understanding of printers, Windows computers, Wi-Fi, and basic troubleshooting.
• Strong sales, objection-handling, negotiation, and closing skills.
• Excellent spoken English with clear and confident communication.
• Comfortable speaking with UK customers over the phone.
• Target-oriented with a strong focus on sales conversion.
• Experience in inbound technical sales or remote technical support sales is preferred.
• Candidates with previous printer process experience will be given preference.
• Comfortable working in UK process timings.