Technical Service Administrator

We are looking for a Technical Service Administrator to coordinate daily service and installation activities, ensuring cases are correctly scheduled, followed up, documented, and closed on time. Key responsibilities include:

• Review new service and installation cases and verify customer, product, warranty, and complaint details.
• Assign the correct engineer based on work type, technical skill, location, and availability.
• Confirm appointments and manage rescheduling, cancellations, and customer updates.
• Track open, repeat, parts-pending, quotation-pending, and escalated cases until closure.
• Coordinate with technicians, Customer Service, Warehouse, Logistics, QC, Spares, Procurement, Finance, and suppliers.
• Track spare-part requirements, availability, ETAs, issuance, usage, and returns.
• Ensure service reports, photographs, checklists, spare usage, and approvals are complete before closing cases.
• Maintain accurate system records and prepare daily, weekly, and monthly service reports.
• Support engineer rosters, attendance, leave records, training schedules, SOPs, and ISO documentation.
• Escalate delayed, blocked, repeat, or high-priority cases to the Technical Service Manager.

Desired Candidate Profile

• Strong Microsoft Excel and reporting skills.

• Good communication, organization, attention to detail, and follow-up skills.

• Appliance or UAE technical-service experience is preferred.

• Scheduling and assignment accuracy.

• Timely follow-up and escalation of pending cases.

• Accuracy of system data and reports.

• Customer update compliance.