Technical Service Advisor

Job Description: Technical Service Advisor

Location: Bridgestone Select Myaree
Position: Technical Service Advisor
Reports to: Store Manager

About the role

We’re looking for a friendly, organised Technical Service Advisor to join the team at Bridgestone Select Myaree. Working at the front counter, you’ll be the first point of contact for customers, helping them understand their vehicle’s needs and arranging the right service or repair.

You’ll work closely with customers and the workshop team to keep bookings, updates and vehicle handovers running smoothly. This role suits someone who enjoys helping people, communicates clearly and has an interest in cars and automotive servicing.

Key responsibilities

• Welcome customers and respond to enquiries in person and by phone.
• Listen to customers’ concerns and gather accurate information about their vehicles.
• Explain recommended tyres, servicing and repair work in clear, straightforward terms.
• Prepare estimates, raise job cards and process invoices and payments.
• Schedule bookings and coordinate work with technicians and the workshop team.
• Keep customers updated on progress, costs and any additional work identified.
• Arrange vehicle drop-offs, collections and handovers.
• Maintain accurate customer, vehicle and service records.
• Help keep the front counter and customer areas presentable.
• Follow workplace safety, customer service and company procedures.

About you

• You enjoy dealing with people and providing helpful customer service.
• You communicate confidently and professionally, both in person and over the phone.
• You’re organised, reliable and comfortable managing several tasks at once.
• You’re comfortable using computers and learning booking or point-of-sale systems.
• You have an interest in cars, tyres or automotive servicing.
• You work well with others and take care with details.
• Previous customer service, service advising or automotive experience is an advantage.

What success looks like

• Customers feel listened to and understand the work being recommended.
• Bookings and job information are accurate and up to date.
• Customers receive timely, clear updates.
• The handover between customers, the counter and the workshop is smooth and professional.

Work environment

This is a customer-facing role based at the front counter of Bridgestone Select Myaree, working alongside the store and workshop team. The role may involve occasional movement around the workshop area, in line with workplace safety requirements.

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person