Technical Service Assistant

Job Scope and Background:

To assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department that may include the following, but not all may be listed:

• Review Technician reports daily for accuracy, appropriate detail, and completion.

• Prepare and send work orders daily to facilitate electronic entry of data.

• Prepare and send work orders for processing weekly payroll time reports.

• Open and close work orders as directed.

• Electronically update the Open Work Order Report daily.

• Prepare and make available a daily work order report for technician reference.

• Be able to issue and process expense purchase orders for service department if needed.

• Do yard inspections for equipment and clean up.

• Manage the service truck inspections and crane inspections and keep appropriate files on each.

• Assist in handling incoming customer calls to service department, take messages and gather information from customer.

• Assist in giving information to customer about status of their equipment as needed.

• Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.

• Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)

• Capable of entering data to create a repair estimate for jobs & PMs.

• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.

• Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.

• Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.

• Assist in keeping up with shop tools & their condition.

• Assist in communication of backordered parts information between parts department, service department and rental department.

• Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.

• High School Diploma or Equivalent, college coursework is a plus

• Must have 2 or more years experience in the Heavy Equipment Industry or comparable.

• Must have good written and oral communication skills.

• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.

• Must have a good working knowledge of equipment operations and mechanical functions.

• Capable of working with limited supervision / self-starter.

• Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.

• Must be a team player, comfortable in a group setting.

• Ability and initiative for continuous learning.

• Assist in problem solver if needed or directed.

• Capable of initiating follow-up.

• Maintain excellent customer relations.

• Must successfully pass background, drug screen, and physical