Technical / Service Clerk

About the role

Pro Life Medical Supplies Sdn. Bhd. is seeking a Technical / Service Clerk to join our team in Ipoh, Perak. This is a full-time position that plays a vital role in supporting our technical and service operations.

Key responsibilities

• Maintain and organise technical service documentation, including service reports, work orders and maintenance records
• Process and coordinate service requests from customers, ensuring accurate data entry and timely follow-up
• Provide administrative support to technical and service teams, including scheduling appointments and managing calendars
• Prepare technical documentation, quotations and service proposals as required
• Liaise between customers and service technicians to ensure clear communication regarding service requirements and updates
• Maintain inventory records and track spare parts or equipment used in service operations
• Generate reports on service activities, response times and customer interactions
• Handle phone enquiries and emails relating to technical support and service requests
• Assist in resolving customer complaints and escalating complex issues to senior staff when necessary
• Support the administrative needs of the service department to ensure smooth daily operations

What we're looking for

• Minimum SPM / Diploma or equivalent qualification.
• Previous experience in administration, customer service, service coordination, or a technical-related environment is an advantage.
• Good organisational and time-management skills.
• Comfortable handling documents, records, and data entry.
• Good communication skills in Bahasa Malaysia and English.
• Basic computer skills, particularly Microsoft Office / Excel.
• Able to work independently as well as in a team.
• Responsible, detail-oriented, proactive, and willing to learn.
• Experience in the medical supplies / medical equipment industry is an added advantage.

Our Culture

At Pro Life Medical Supplies Sdn Bhd, we value teamwork, responsibility, continuous learning, and good communication. We believe in supporting one another and maintaining a positive, respectful, and professional working environment.