Technical Service Coordinator

About the Role

ADN Refrigeration is looking for an organized, motivated Technical Service Coordinator to join our team.

This position is a great opportunity for someone with formal HVAC-R technical training who wants to put their trade knowledge to use in a service environment. You will work closely with our technicians, customers, and suppliers while gaining hands-on experience with service coordination, estimating, dispatch, and day-to-day refrigeration operations.

This is an office-based role, but a technical understanding of refrigeration is important to the position. You will be working with service reports, equipment information, parts, repair estimates, and technicians on a regular basis.

Key Responsibilities

• Service Dispatch & Intake: Answer incoming service requests, gather job and equipment details from customers, and assist with scheduling and dispatching technicians.
• Work Order Review: Review completed technician reports and work orders for completeness and accuracy, including technical descriptions, parts used, and reported labour.
• Estimating & Billing Support: Source parts pricing and availability from wholesalers, assist with preparing repair estimates, and organize completed work orders for final invoicing.
• Customer Coordination: Communicate with customers regarding service calls, scheduling, follow-up work, and general service inquiries.
• Technician Coordination: Communicate regularly with field technicians to help keep service calls organized and ensure required parts, information, and follow-up work are tracked.
• Supplier Communication: Contact wholesalers and suppliers to confirm parts availability, pricing, lead times, and other information required for service work.
• Service Follow-Up: Track outstanding service items, quotes, parts orders, and return visits to help ensure jobs are followed through to completion.

Qualifications

• Required: Completed HVAC-R foundations, technical schooling, or diploma from BCIT or another recognized trade program.
• Basic understanding of refrigeration systems, components, refrigeration cycles, and industry terminology.
• Strong computer skills and comfortable working with MS Office, email, and service management software.
• Strong attention to detail and good organizational skills.
• Clear and professional communication skills, both in person and over the phone and email.
• Able to manage multiple tasks and changing priorities in a busy service environment.
• Positive attitude and willingness to learn.
• Eagerness to develop skills in service estimating, project coordination, dispatch, and refrigeration service operations.

Experience

Previous field experience in refrigeration or HVAC-R is an asset but not required. We are open to candidates who have recently completed their technical training and are looking to build their experience in the refrigeration industry.

About ADN Refrigeration

ADN Refrigeration is a growing refrigeration company providing service, maintenance, and installation for commercial refrigeration systems. We work with restaurants, hotels, grocery stores, coffee shops, liquor stores, and other commercial customers.

We are a busy team and are looking for someone who is reliable, organized, willing to learn, and interested in building a long-term career with our company.

Pay: $28.00-$32.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Extended health care

Work Location: In person